Job description
At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.
Why this role
The Performance team focuses on providing consultation to Evolve Homeowners through a 5-star consultative customer service approach. As a Performance Advisor, you will serve as an expert consultant to Homeowners and provide guidance for optimizing listing-level performance drivers and achieving the Homeowners goals. Performance Advisors will use their market and regional knowledge to partner with and guide our owners to make changes that will optimize their property performance. This team at Evolve will work closely with stakeholders across the organization to drive listing performance and promote Homeowner durability.
What you’ll do
- Act as an in-bound contact for Homeowner clients who have concerns and questions regarding their home’s listing performance
- Provide guidance to Homeowners asking questions prompted from Evolve’s proactive performance outreach campaigns
- Analyze listing booking performance and market trend data using Evolve’s data platform, Salesforce, and Excel to consult with Homeowners
- Partner with assigned regional groups to educate Homeowners on Evolve rate strategies, industry trends, and any relevant booking performance data.
- Meet and exceed response time SLAs and additional KPIs set forth by the Performance Leadership team.
- Provide an exceptional customer experience, using emotional intelligence and problem-solving skills to provide answers and find solutions
What makes you a great fit
- 3+ years customer service experience or 1+ year of experience driving performance
- Strong analytical skills with the ability to articulate complex ideas and strategies to homeowners to gain alignment and grow partnership/trust
- Ability to use appropriate tools to analyze revenue metrics of occupancy & rate and make recommendations
- Detail-oriented, skilled at prioritizing work, and capable of managing your time independently
- You enjoy speaking with clients and acting as an advisor on the industry’s best pricing practices
- Clear and concise communicator that is comfortable diffusing tense situations
- Able to work a Monday-Friday, 8-5 MT schedule for the first few months of training and ramp up
For this role compensation is based on an hourly pay rate. Our base pay range is $58,000 - $67,000 annually, based on a 40 hour work week ($27 - $32/hour), depending on relevant experience
Location
All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you’re planning to move soon, please let us know, and we’ll be happy to review your application again.
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How we reward Evolvers
We’re intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team.
We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it’s helping you take care of your health, plan for the future, or celebrate life’s milestones, our offerings are designed to support you every step of the way.
- Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
- Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
- Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance.
- Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
- Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
- Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.
- Connection: Employee Resource Groups celebrating our diverse communities at Evolve.
How we work together
With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.
Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.
EEO
At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.
If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.
