Analytics Specialist

Job description

Duties:

Under the supervision of the Data Batching Team Lead, support the overall objectives of Joni and Friends. Perform duties and responsibilities including, but not limited to:

1. Daily Scanning of Checks and Documentation

   1. Scanning and organizing checks, related backup materials, and critical documentation
   2. Maintaining accurate digital records and physical documentation, emphasizing attention to detail

2. Mail Sorting and Contribution Handling

   1. Sorting incoming mail related to fundraising and contribution processing
   2. Performing two-person verification for checks and reporting

3. Processing Financial Contributions

   1. Entering contributions into Salesforce CRM for multiple sources, including but not limited to:
      • ACH
      • General
      • Organization-Received
      • Program Specific
      • Purchases
   2. Organizing and batching data with a high level of accuracy

4. Constituent Data Maintenance

   1. Updating Account and Contact records based on returned mail (USPS Nixies) and constituent-provided information
   2. Making changes as noted by constituents or family members to ensure record accuracy

5. Other duties and projects as assigned by supervisor to support department and ministry needs

Qualifications:

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• 2+ years of experience in data entry, data processing, or CRM/database management
• Bachelor’s degree preferred; equivalent experience (2+ years) in a data-related role acceptable
• Demonstrated proficiency in Salesforce (or similar CRM system) and Microsoft Office Suite, particularly Excel
• Strong attention to detail and accuracy in data entry and recordkeeping
• Ability to consistently handle repetitive tasks with precision and care
• Strong organizational skills and the ability to manage time and priorities effectively
• High level of discretion and professionalism; must maintain strict confidentiality of all constituent and financial information
• Basic experience in reporting or data analysis is a plus (e.g., running standard reports, identifying data trends, etc.)
• Excellent written and verbal communication skills
• A team player with a collaborative spirit, who can also work independently with minimal supervision
• Understanding of Christian ministry and specifically Joni and Friends is desirable

This position follows a hybrid schedule, requiring in-office presence on Monday, Tuesday, and Thursday, with the option to work remotely on Wednesday and Friday. During busy seasons or high-volume periods, the Analytics Specialist may be asked to work additional in-office days to assist with mail processing and contribution intake.

Compensation for this position is between $19.50 and $22.00 per hour. This is a non-exempt position.

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE:

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:

Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth– Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION:

“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)

VISION:

“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”

MISSION:

“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”

VALUES:

1. Honor God in everything we do
2. Build relationships based on trust and respect
3. Maintain integrity and excellence in programs and services
4. Practice responsible stewardship

\* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).