Job description
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Business Applications Team
We deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle – intake, prioritization, buy/build, implementation, support and retirement.
Challenge
As an Application Administrator at Thumbtack, you’ll play a key role in maintaining and evolving the Salesforce tools and applications that help our Sales and Partnerships teams bring the Thumbtack vision to life. You’ll collaborate with other admins, product managers, end users, and operations leaders to execute a broad range of projects; everything from backend architecture for partner deals to optimizing lead routing and campaign targeting for Large Pros.
This role is perfect for someone who’s energized by ambiguity, eager to build experiments and pilots, and excited to drive measurable impact through thoughtful Salesforce design and process innovation. You’ll be part of a team that values fast, iterative execution but without sacrificing quality or clarity.
What you’ll do
- Own the configuration and optimization of Salesforce to support Sales, Partnerships, and cross-functional go-to-market teams
- Design and improve workflows related to lead/opportunity management, forecasting, campaign targeting (Genesys), and partner enablement
- Build and launch pilots or MVPs in fast moving environments where requirements may still be forming
- Partner with teams like Business Operations, Product, and Data Science to translate business needs into scalable, measurable solutions
- Administer and support a broader tech stack, including tools like Pardot, Workato, Ironclad, Datagroomr, Observe.AI, and conversational AI platforms
- Collaborate with Product and Engineering on backend systems and integrations to support third-party partnerships and experiments
- Drive best practices around data hygiene, user access, and documentation, while staying current on platform releases and AI-driven tooling
In order to be successful, you must bring
- A proven track record of success as a Salesforce Administrator with 5 years experience.
- An understanding of what it means to build high-quality, maintainable, scalable tools or applications – and you enjoy doing it.
- The ability to break down complex problems rigorously and understand the tradeoffs needed to deliver great, impactful tools and applications on aggressive timelines.
- You’re comfortable communicating about your work with both technical and non-technical team members, including engineers, product managers, designers, analysts and end users.
- You have an AI focused or innovative mindset that is always looking for better ways to deliver value to the business, our end users, and our customers.
- Worked with other technology platforms and tools including CRMs, contact centers, analytics tools, contract tools and survey tools.
- Proven experience supporting Salesforce Service Cloud and Sales Cloud
Expected salary ranges
- For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $109,800 - $142,100.
- For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $98,900 - $127,900.
- For candidates living in all other US locations, the expected salary range for this role is currently $93,300 - $120,800.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
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Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
