Job description
😎 Our Culture
Quantum Metric’s number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the Role
The Associate Customer Success Business Consultant (ABC) is responsible for driving client enablement of the Quantum Metric platform, while ensuring that customers receive tangible business value through our partnership. The ABC regularly engages with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides in-depth quantitative analysis to derive actionable insights that improve digital experiences.
The ABC’s performance is assessed based on customer utilization/adoption of the platform, manager and client feedback and insights derived through our partnership with customers.
🔧 Responsibilities
- Support enterprise accounts alongside a tenured or Senior Business Consultant
- Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
- Provide Training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
- Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs
- Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
- Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
- Conduct regular working sessions with clients, product demos, and contribute to executive briefings
- Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences
- Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to general stakeholders
- Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
- Partner with CSBC lead and account team to secure renewals/support upsell opportunities through enablement and business value
💡 Requirements
- BA or MBA degree - preferred fields of study: Consulting, Data Analytics, Business Management/Administration, Computer Science, Finance, Statistics or UX and Ecommerce
- Must be able to analyze quantitative data to draw meaningful conclusions and make data driven recommendations. Enjoy solving complex problems without straight forward solutions
- Must be a self-starter, who thrives in fast-paced, start-up environments
- Must be confident and comfortable in a training/subject matter expert (SME) capacity
- Excellent verbal and written communication skills with exemplary presentation skills
- Proven time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
- A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI
- Experience with digital analytics platforms such as Quantum Metric, Adobe Analytics, Google Analytics, Tealeaf, Heap, etc. is a plus
- Socially competent and able to build relationships with diverse audiences, ranging from executives to individual contributors, both technical and non-technical
- Empathetic to client concerns and passionate about empowering customers to improve their digital experiences
- Compensation: $60,000 - $80,000 | variable bonus eligible
💻 Recruitment Process
Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.
- Recruiter Screen (30 minutes)
- Independent Assessment (1 hour)
- Hiring Manager Interview (45 minutes)
- Director Interview (30 minutes)
- VP, Consulting Services Interview (45 minutes)
- Chief Customer Officer Interview (30 minutes)
- CEO Interview (30 minutes)
🏆 Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunities
Rewards and recognition programs
Robust onboarding and training program
One-time stipend for work-at-home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
🐉 About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.
Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/
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