Job description
Associate Client Success Manager (CSM) - Storage Division
As a Client Success Manager (CSM) in Storable’s Storage division, you will proactively drive client engagement, business growth, and retention. By leveraging your industry expertise in self-storage solutions and SaaS technology, you will build strategic partnerships, mitigate churn risks, and maximize client lifetime value. Your primary objective is to ensure that clients achieve measurable business success with Storable’s storage-focused solutions, leading to higher adoption, satisfaction, and long-term loyalty.
Primary Responsibilities
- Own client relationships within the self-storage industry, acting as a strategic advisor to drive adoption and expansion.
- Identify growth opportunities within client accounts, recommending upsell and cross-sell opportunities based on business goals.
- Conduct Business Reviews to reinforce the ROI of Storable’s solutions, showcase measurable client success, and align on future strategies.
- Analyze client usage trends and key metrics to predict churn risks, develop targeted engagement plans, and intervene before issues escalate.
- Provide industry insights and best practices to help clients optimize operations using Storable’s technology.
- Advocate for clients, relaying feedback to Product, Engineering, and Marketing teams to drive continuous improvement.
- Develop and execute client success plans to maximize product value and ensure long-term business objectives are met.
- Utilize CRM and Client Success tools (e.g., Vitally, Gong) to track engagement, account health, and retention metrics.
- Collaborate across internal teams to streamline communication and enhance the client experience.
- Proactively escalate at-risk accounts, implementing retention strategies to reinforce client satisfaction and loyalty.
Required Skills/Knowledge/Abilities
- Strong relationship management skills, focusing on proactive engagement and client growth.
- Experience with Client Success platforms (e.g., Vitally, Gong) and CRM tools for tracking customer health and engagement.
- Excellent communication and presentation skills, with the ability to lead data-driven discussions on performance and business value.
- Ability to identify and address operational challenges in self-storage through Storable’s product solutions.
- Strong problem-solving mindset, with the ability to assess risks and develop proactive solutions.
- Understanding of SaaS implementations and their impact on operational efficiency in self-storage businesses.
- Strong organizational and time management skills, ensuring thorough documentation and timely follow-ups.
Preferred Skills/Knowledge/Abilities
- 2 - 4 years of experience in Client Success, Account Management, or a related role in the storage or SaaS industries.
- Experience in consultative selling, identifying upsell and cross-sell opportunities to drive revenue growth.
- Ability to analyze client data and present insights that drive business decisions and retention strategies.
- Experience in project management, especially for client success initiatives.
- Willingness to travel to client sites and industry events as needed.
All applicants must be currently authorized to work in the United States on a full-time basis.
Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.
About Us:
At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com.
At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.
Benefits and Perks:
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days, 100% vested after 1 year.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: To protect yourself from fraudulent activities, please consider the following:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at [email protected] for verification.
Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company’s name for any dubious purpose, please immediately report the incident to [email protected]
Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role.
Potential pay range
$50,000—$60,000 USD
