Job description
What is PerfectServe?
PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
Overview
PerfectServe is seeking a motivated and detail-oriented Associate Product Owner to join our Scheduling STO (single threaded owner) team. In this role, you will support the planning, development, and delivery of solutions that improve communication and scheduling workflows for clinicians, care teams, and healthcare organizations. As an Associate Product Owner, you will work closely with product leaders, engineers, designers, and stakeholders to help define user stories, manage the product backlog, and contribute to the evolution of our healthcare scheduling platform. This is a great opportunity to develop product leadership skills while making a meaningful impact on patient care.
Essential Functions
- Partner with Product Owners to manage and groom the engineering backlog for one or more R&D teams.
- Translate customer, stakeholder, and business needs into detailed user stories with clear acceptance criteria.
- Collaborate with engineering, UX, QA, and cross-functional teams to ensure a shared understanding of requirements and priorities.
- Participate in Agile ceremonies including program increment planning, sprint planning, backlog refinement, standups, and retrospectives.
- Assist in reviewing and accepting delivered stories to ensure they meet quality and functional expectations.
- Monitor and analyze usage data, customer feedback, and support trends to inform future backlog items.
- Contribute to internal documentation such as product requirements, release notes, and training materials.
- Support Product Owners in roadmap planning and release coordination.
Qualifications:
- Bachelor’s degree in Business, Computer Science, Health Informatics, or a related field—or equivalent practical experience.Familiarity with Agile/Scrum methodologies and the software development lifecycle (SDLC).
- Strong communication and collaboration skills.
- Comfortable working with data, asking questions, and making evidence-based decisions.
- A desire to learn product best practices and grow into a full Product Owner role.
- Experience with Jira, Confluence, or similar agile tools (Trello, Asana, ClickUp, Monday).
- Exposure to SaaS or healthcare technology solutions.
- Knowledge of clinical workflows or scheduling systems is a plus.
- CSPO (Certified Scrum Product Owner) certification or equivalent is a bonus.
Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
