Senior Director of Technical Operations

Job description

Keeper Security is hiring an experienced and highly motivated Senior Director of Technical Operations to lead our Security Operations Center (SOC) and Network Operations Center (NOC). This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for safeguarding and optimizing the systems that power our mission.

About Keeper

Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Job

As the Senior Director of Technical Operations, you will develop and execute a unified vision that integrates infrastructure reliability, network operations, and security response. You will lead high-performing SOC and NOC teams, ensuring ²⁴⁄₇ coverage, operational readiness, and rapid, coordinated incident response. This role requires a proven leader with deep technical expertise, the ability to build cross-functional collaboration, and a relentless focus on operational excellence, security posture, and business continuity.

Responsibilities

• Develop and execute a unified strategy that integrates infrastructure reliability, network operations, and security response

• Foster strong cross-functional collaboration with Security, Engineering, IT, and Compliance teams

• Establish and maintain a culture of proactive operations, continuous improvement, and operational readiness

• Lead the SOC to ensure ²⁴⁄₇ detection, triage, and rapid response to security threats

• Oversee the NOC to maintain constant visibility into infrastructure health, network availability, and performance metrics

• Implement unified incident response protocols and integrated playbooks for SOC and NOC operations

• Drive capacity planning, performance optimization, and automation strategies across infrastructure and security operations

• Oversee vulnerability management and patch remediation from detection through resolution

• Manage technical aspects of audits, penetration testing, and business continuity planning

• Define and monitor KPIs for reliability, security, cost efficiency, and incident resolution

• Lead root cause analysis and post-incident reviews to ensure accountability and continuous learning

• 10+ years of experience in technical operations, security operations, or infrastructure leadership

• 5+ years managing SOC and/or NOC environments in a ²⁴⁄₇, high-availability SaaS or enterprise environment

• Expertise in cloud platforms (AWS, Azure, GCP), observability tooling, and incident response frameworks

• Deep understanding of SIEM, SOAR, EDR, and other modern security and network technologies

• Strong background in network performance, infrastructure as code, and operational playbook development

• Proven track record of building and leading high-performing, cross-functional operations teams

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s degree or certifications such as CISSP, GIAC, or CCSP a plus)

Preferred Qualifications

• Proven ability to balance uptime objectives with minimizing attack surface

• Calm and decisive in high-pressure incident response scenarios

• Fluent in communicating technical risk, security posture, and status updates to executive stakeholders

• Bias for action, automation, and simplification of complex systems

• Medical, Dental & Vision (inclusive of domestic partnerships)

• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life

• Voluntary Short/Long Term Disability Insurance

• 401K (Roth/Traditional)

• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt