Job description
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
The Bilingual Technical Support Representative is responsible for handling customer and Skillsoft employee inquiries through live help, phone, and email in both official languages.
Responsibilities:
- Liaison with client and ensure client’s needs are met. Compiles client reports as requested
- Routes or answers all incoming communication (email, phone, or other) from customers and clients.
- Maintains student database
- Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders.
- Familiar with all Skillsoft products; including Percipio, Books24x7 and Skillsoft Compliance
- Maintains workload measurement time sheets to be submitted to supervisors
- Attentive to service level agreements
Skills & Qualifications:
- Post-secondary education in a related field or an equivalent combination of training and experience
- Competency in written and spoken Spanish; as well as written and spoken English
- In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools
- Previous experience (1+ years) working in a Product Support function or a Customer Service Center for an e-business company, Internet Service Provider or software vendor, with experience providing service to both consumers and corporate customers
- Good knowledge of Windows Platforms, eCommerce and Web/Internet platforms.
- Experience with the following software: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook)
- HTML, firewalls, and proxy servers
- Understand and utilize new technologies/systems
- Typing speed of at least 40 wpm
MORE ABOUT SKILLSOFT:
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
