Job description
Company Description
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.
Job Description
Experian Global Financial Services is looking for a Billing Supervisor to manage the daily operations of the billing team. You will use your expertise in billing processes to oversee team performance, ensure compliance with policies and regulations, and foster a positive and productive work environment. You will report directly to the North America Billing Manager.
Main Responsibilities
- Team Leadership: Provide guidance to the billing team, ensuring accurate billing services and responses to queries.
- Process Management: Maintain billing systems and invoice logs with status updates, follow-up details, and other relevant information.
- Performance Management: Conduct regular one-on-one meetings with direct reports to review individual performance, provide developmental coaching, and promptly address employee relation issues.
- Reporting: Create reports and Indicators to support management decisions and improve process control.
- Knowledge Transfer and Training: Ensure the proper flow of knowledge within the team by maintaining a comprehensive SOP structure and implementing training plans.
- Process Improvement: Identify and recommend process improvements opportunities to enhance team efficiency and productivity.
- Quality Assurance: Verify the quality of processes performed by the billing team according to internal controls and standards, ensuring adherence to SOX controls.
- Demonstrated experience managing, motivating, and coaching teams.
Qualifications
- Minimum of 5 years of related billing experience, with at least 2-3 years in leadership roles.
- Bachelor’s degree in Finance, Economics, Accounting or other related Bachelor’s degree.
- Advanced English level.
- Familiarity with electronic billing systems and ERP software (e.g., SAP, Oracle).
- Knowledge of compliance regulations relevant to billing and finance.
- Experience working within a team environment, demonstrating strong interpersonal skills.
Additional Information
- Benefits/Perks:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
- This is a fully remote job opportunity. #LI-Remote
- Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
