Job description
Who We Are
Supra is pioneering the future of information services in global markets. As an exciting, ambitious, and well-funded startup with unique technical capabilities, we aim to be a future leader in decentralized data. Our team includes professionals, academics, and advisors with experience from leading institutions such as Purdue University, University of Cambridge, University of Pennsylvania, Columbia University, and University of Oxford. Additionally, our industry experience includes prestigious companies like JPMorgan Chase & Co., Qualcomm, ConsenSys, and Binance. Based in Switzerland with a remote-first policy, our globally distributed team spans over 35 countries. We are dedicated to solving the Oracle Dilemma through innovative solutions in consensus mechanisms, real-time data services, decentralized finance (DeFi), and Layer 1 (L1) technologies.
Trust, kindness, honesty, and a commitment to ethical, decentralized technologies are the cornerstones of our culture.
What we’re looking for
We’re looking to hire Node Engineers to focus exclusively on monitoring Supra’s Blockchain infrastructure. This is a specialised role dedicated to infrastructure observability, uptime tracking, and rapid incident response across multiple blockchain networks. You will play a critical role in ensuring the performance, stability, and reliability of Supra’s entire network infrastructure encompassing both Blockchain and Ecosystem applications and services.
We thrive on trust and honesty. We believe in the positive and ethical impacts these cutting-edge technologies in a decentralised environment can make on the world. Your alignment and cultural fitment to these core values and beliefs are of considerable value to us.
Responsibilities
Maintain, monitor, optimise the health or sync status of the nodes, performance metrics of the infrastructure, help to onboard or upgrade Blockchain nodes
Set up, fine-tune, and maintain alerting mechanisms using tools like Prometheus, Grafana, Loki, Datadog, and Opentelemetry
Respond to alerts and investigate issues such as node crashes, sync lags, memory spikes, or RPC errors
Build and maintain node observability dashboards for various chains and environments
Create lightweight scripts (Shell, Python, etc.) for custom health checks and diagnostics
Track network-wide changes (e.g., hard forks, protocol upgrades) that may impact node behavior
Maintain detailed runbooks and incident logs, and work closely with the Node Operators team for providing solutions to escalations
Are you the right person for this role?
The ideal candidate for us has:
- Experience in system monitoring, infrastructure ops, or blockchain reliability
- Familiarity in working with popular chains’ Nodes and their requirements
- Understanding of consensus-layer and execution-layer health indicators
- Experience with monitoring/alerting tools: Prometheus, Grafana, Loki, Datadog, Opentelemetry
- Experience analyzing logs and metrics from containerized environments (Docker, systemd)
- Ability to innovate and create scripts to automate checks and diagnostics on your own
- Ability to take ownership of issues to solve it independently and escalate only when needed
- Pro-active communication and collaboration abilities with native-level proficiency in written and oral English
- Flexible to work in various shifts and weekends on a monthly rotation basis
- Bonus: Familiarity with Chainstack, QuickNode, and RPC provisioning platforms
What you can expect in your first month:
- Week 1: Onboarding, understanding our Supra node architecture, getting access to monitoring tools
- Week 2: Reviewing existing alerts and dashboards, learning node health indicators, getting to know reporting formalities per shifts
- Week 3: Independently checking node uptime, metrics, and logs for anomalies; responding to alerts
- Week 4: Proposing monitoring gaps or automation improvements; taking part in postmortems or infra reviews
What’s In It For You
Joining Supra means joining a fast-growing startup with a diverse and dynamic team. Every role is impactful, allowing you to engage in meaningful work that contributes to our success.
You will enjoy the flexibility of a fully remote environment with adaptable working hours, enabling you to work from anywhere globally.
- Competitive Compensation: We offer competitive compensation packages aligned with market standards.
- Work-Life Balance: Eligible team members have access to flexible paid time off, sick leave, and other time-off options, adjusted in line with local regulations.
- National Holidays: We recognize national holidays specific to each team member’s country and provide paid leave in accordance with local guidelines.
- Health Benefits: Comprehensive health coverage options, including medical, dental, and vision benefits, are available to full-time employees where applicable.
Getting Started with Supra
We believe in giving you the space to settle in. Your first month is about orientation and learning:
- Engage with your team to understand our business, vision, mission, and strategic goals.
- Enhance your skills to navigate the evolving DeFi landscape.
- Absorb our core values and establish connections with your colleagues through one-on-one meetings.
- Familiarize yourself with the tools and processes vital to our operations.
- Analyze our product offerings and contribute to discussions that shape our future.
We’re here to support your integration and ensure you have the resources you need!
Looking Ahead
Regular check-ins with your manager will help align your priorities with our team and company goals, setting you up for success. At Supra, you’re not just joining a company but embarking on a journey to enhance blockchain technology with a team of exceptional individuals.
