Job description
iSpot competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.
What You’ll Be Part Of:
iSpot.tv is changing how brands, agencies, and networks measure and assess the impact of streaming, social video, and TV advertising. By connecting these advertising channels to actual business outcomes we’re empowering hundreds of the world’s top advertisers to plan, measure, and optimize their campaigns and drive business growth. We are a fast-growing company seeking top talent to fuel our growth.
We’re looking for a Brand Partnership Director to help support our growing Customer Success team. We are seeking a talent who will share our obsession for data accuracy and wants to ensure our clients are successful; someone with an insatiable appetite for learning new things and accomplishing challenging goals in a fast-paced environment. We are looking for someone that is highly motivated, curious, and knows how to get things done quickly and efficiently. You’re a people-person with 10+ years of experience working in a client-facing role with mid to senior level personnel. You’re comfortable collaborating with various stakeholders (customers and internal cross-functional teams) to service client accounts.
Responsibilities:
You will be the primary point of contact for assigned client accounts providing day-to-day strategic guidance and support across iSpot’s product suite.
Own account revenue cycle for your book of business, including expansions and renewals
Evaluation and analysis of adoption of modules/services:
- What is or is not being used?
- What frequency is the client accessing?
- Who are the power users on the account?
Position new opportunities/products with client team and run demos with customized positioning to meet client pain points
Evaluate and provide recommendations for process improvements related to the customer journey
Engage with client team and agency to understand buying strategy, annual goals, etc.
Develop analyses and storytelling to aid client in driving impact and alignment with the customers’ critical event to achieve goals
Develop and cultivate strong customer relationships, while continually seeking opportunities to showcase how to drive business impact
Collaborate across the organization, including Data Science, Custom Analytics, Product and Sales, as a client advocate to ensure resolution and delivery on requests
Work efficiently and effectively, equally as part of a team and independently, to resolve client requests and inquiries
Extract data insights from the iSpot platform and generate unique and compelling insights for clients
Exhibit a passion and energy for storytelling based on data insights and genuine interest in TV media attribution and optimization
Leverage your previous analytical experience and approaches to inform customer discussions and develop data-driven solutions and insights for your customers
Develop strong relationships with key customer contacts (executive and operational) to achieve a trusted-advisor status
Identify new product expansion and analytics services opportunities within your customer base
Utilize appropriate resource materials to interpret, respond to and resolve customer inquiries and problems effectively and accurately
Work with Brand Partnerships Associate Manager(s) focused on operational customer support
Qualifications and Education Requirements:
- Bachelor’s degree or equivalent
- 10+ years customer facing, consultative account management experience at an ad measurement/analytics organization or related advertising technology SaaS company
- Deep understanding of media planning, media buying, and advertising technology with an emphasis on linear TV, OTT/Streaming, Addressable
- Proven success working in a fast-paced, high growth environment
- Identify and problem-solve program challenges and consult with senior management to offer solutions
- Understanding of and a passion for emerging technologies
- Excellent time-management and organizational skills
- Remote role working in East or Central location preferred
- Ability to travel for business as needed
Tools you will use:
- Atlassian Suite: Confluence, JIRA
- Slack
- CRM Tools: Salesforce/Gainsight and Highspot
- Microsoft Office Suite, with a heavy emphasis on Excel and PowerPoint
- Google Suite
Chorus
Target cash compensation range: $104,000 - 130,000 USD Annually
This role’s variable compensation is based on quarterly targets and is paid quarterly at an 80⁄20 base/variable split.
We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot’s equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
For more information on total rewards package, go HERE
Hybrid & Flexible Workplace Policy
iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.
Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.
#LI-Remote
If you don’t feel you met every single requirement for the role, don’t rule yourself out. Please apply anyway!
iSpot is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.
California Residents applying for positions at iSpot can access our California Consumer Privacy Act here.
