Job description
Company Overview
Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions.
This is a complex, archaic industry, and we’ve set out to change that.
Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.
The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!
Position Overview
This is a contract role slated to go until the end of the year
PHIL is seeking a talented and detail-oriented Business Analyst to manage the deep configuration settings that govern each client’s (drug manufacturer) operational workflow. This role will focus on operational excellence, system configuration, and cross-functional troubleshooting. Reporting to the Manager of Business Operations, you will serve as the connective tissue between client needs and internal systems, ensuring everything runs smoothly behind the scenes.
Responsibilities:
Managing and updating client-specific operational configurations with precision
Troubleshooting internal workflow issues in collaboration with Operations, Product, and Engineering
Maintaining and manipulating complex spreadsheets that influence system behavior
Identifying and resolving inconsistencies across client workflows
Serving as a go-to expert on how internal systems actually function for each client
Supporting the continuous improvement of operational processes through documentation and cross-team collaboration
Qualifications:
Bachelor’s degree in Business, Operations, Engineering, or a related field (or equivalent experience)
1–2 years of experience in an analytical, operational, or technical support role
Proven ability to manage and maintain detailed workflows or configuration settings
Highly detail-oriented with a methodical approach to solving problems
Strong communication and collaboration skills — comfortable working across technical and non-technical teams
Experience with spreadsheets and comfort navigating data-heavy processes
Familiarity with business intelligence tools (e.g. Tableau, Power BI, Looker) — basic SQL a plus
Ability to thrive in a fast-paced, ever-changing environment
Benefits:
Ground floor opportunity with one of the fastest-growing startups in health-tech
Fully remote working environment
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision)
401(k) contribution opportunity
PHIL Inc. is an equal-opportunity employer.
