Job description
Job Title: Sales Engineer & Implementation Manager
Company: CRS Group Inc.
Location: CRS Group Inc. is able to offer remote employment of this position within the United States
Job Type: Full-Time
About Us:
We are a remote-friendly, entrepreneurial, energetic team on a mission to empower an equitable economy with better access to regulated data and modern technology. We are a Credit Reporting Agency (CRA) and trusted partner of credit bureaus and regulated data providers with an all-in-one technology platform for credit and compliance. As a company built on 25 years of credit industry expertise and merged with modern technology, we are a force of positive change in the longstanding credit industry – and for all those who rely on it.
Headquartered in Northern California with satellite offices in NYC, CRS Group Inc. is a certified CRA for Equifax®, Experian®, and TransUnion®. Founded in 2019, CRS is a subsidiary of Credit Reporting Services, Inc., an established CRA trusted by the credit industry since 2006.
Job Description:
We’re looking for a relentless, data-driven player-coach to lead the charge in transforming our Implementation function into a world-class Technical Services Department—spanning Sales Engineering, Implementation, and Customer Success. In this role, you’ll operate at the intersection of product, data, and client success— as an individual contributor while laying the foundation for a high-performing team. You’ll be on the front lines with customers, diving into APIs and data flows, crafting tailored solutions, and helping clients unlock value in record time. If you’re the kind of person who thrives on abstracting complex data into clear narratives, finagling wins with customers, and growing into leadership through action, this is the role for you.
Responsibilities:
Serve as the technical and strategic lead on customer implementations, owning both pre-sales and post-sales workflows
Operate hands-on in API tools like Postman and work with JSON payloads to analyze, validate, and troubleshoot customer data flows
Craft custom implementation plans and solutions based on client use cases, data needs, and technical integrations
Partner with Product, Engineering, Compliance and Sales to translate client feedback into customer activations, roadmap insights and scalable processes
Lead by example—establishing best practices, improving documentation, and mentoring other team members
Set the foundation for a full-scale Technical Services department.
Drive customer adoption, satisfaction, and long-term value through data-centric storytelling and proactive engagement
Book and lead technical discovery and integration calls with customers, managing both the technical and human sides of the relationship
Be proactive, over-prepared, and always pushing for better solutions
Qualifications:
4+ years of experience in Sales Engineering, Implementation, or Technical Customer Success at a data or API-based company
Strong hands-on skills with Postman, JSON, and modern web APIs (REST preferred); familiarity with XML is a plus
Industry Experience and familiarity with regulated data products in the KYC, KYB, IDV, Fraud and most importantly Consumer and Business credit spaces
Track record of success in usage-based platforms or companies with per-API-call pricing models
Previous experience managing small teams OR a strong IC background with leadership potential and desire to grow
Able to translate complex datasets into simple, actionable insights and present them clearly to customers and stakeholders
Highly organized and detail-oriented—can manage dozens of deals simultaneously without dropping the ball
Strong communication skills with a mix of technical intuition and business acumen
Driven and self-motivated—always learning, experimenting, and pushing boundaries
Startup experience or comfort operating in fast-moving, ambiguous environments
Why Join Us:
Play a key role on a high impact team facing mission critical challenges.
Be a part of a dynamic and innovative team that is shaping the future of the credit industry.
Competitive compensation and benefits package.
Opportunity for career growth and professional development.
Collaborative and inclusive work environment.
Benefits:
CRS Group Inc. is proud to offer a variety of benefits to support employees and their families, including:
401(k) with company match
Medical Insurance
Dental insurance
Vision Insurance
Unlimited Paid Leave Policy
