Job description
Kitestring is a 20+-million-dollar company with 100+ associates and growing. We are a 25 year old start up in Northwest Arkansas. We provide technical expertise to various clients delivering innovations that improve how customers shop and the enterprise operates. At Kitestring Technical Services, our mission is to share our collective knowledge to positively impact our employees, clients, and communities. Our vision is to be the most trusted partner in technology consulting. We believe people enable technology and vice-versa which is why we are in the business of both. We persistently challenge the barriers to diversity, inclusion, and empathetic cooperation.
Our Core Values are Transparency, People Driven, Empowered, Quality focused and socially responsible. Our values direct our company in how we do business and enhance the lives of our employees. Do our values speak to you?
Benefits
Kitestring offers excellent benefits to its employees including:
Flexible PTO
Maternal/Paternal Leave Policy
Healthcare Benefits for Spouse, Domestic Partner, and Dependents
Matching 401k 2-1 up to 4%
About the Role
We are seeking an experienced Senior Business Analyst with deep knowledge of Retail Systems, particularly Point of Sale (POS), mobile POS (mPOS), and Self-Checkout (SCO) systems. This individual will play a critical role in bridging the gap between business operations and technical teams, ensuring the successful analysis, documentation, and deep requirements for selection of a new point POS sale solution that drives customer satisfaction and operational excellence.
You will work closely with principal consultants, engineering teams, and retail operations stakeholders to analyze current POS workflows, gather and define requirements, and guide the evaluation and selection of a new point of sale system.
Key Responsibilities
- Collaborate with retail stakeholders to understand and document business needs, pain points, and opportunities within POS, mPOS, and SCO environments.
- Lead the gathering, analysis, and documentation of business and functional requirements for system implementation, configuration, integration, and customizations.
- Creation of Request for Information (RFI) and Request for Proposal (RFP) to multiple vendors, as well as the evaluation of responses.
- Conduct process mapping for current and future-state POS operations, including promotions, loyalty programs, payment, reporting, and other corporate integrations.
- Translate business features into clear user stories, use cases, and functional specs for the engineering, QA and vendor teams.
- Facilitate requirement workshops, stakeholder interviews, and user acceptance criteria.
- Maintain documentation of workflows, system configurations, and change logs.
- Assist in creation of KPIs and metrics for post-implementation evaluation of the effectiveness of the new POS system.
- Serve as a subject matter expert (SME) on store technologies across multiple platforms and projects.
- Assist in risk analysis, change management, and stakeholder communication throughout project lifecycles.
Required Skills & Experience
- 7+ years of experience as a Business Analyst or Product Owner, preferably in a retail technology or store operations environment.
- Experience with frameworks for gathering requirements and prioritizing features (such as JTBD, Story Mapping, MoSCoW, Kano Model, etc)
- Proven experience with POS, mPOS, or SCO systems (such as NCR, GK Systems, Toshiba, Oracle Micros, Square, etc.).
- Familiarity with retail processes such as inventory, sales transactions, promotions, and customer service at the point of sale.
- Strong analytical and critical thinking skills.
- Clear written documentation and communication skills.
- Ability to translate technical concepts into business-friendly language and vice versa.
- Comfortable working with cross-functional teams, including IT, operations, engineering, store personnel as well as 3rd party vendors.
- Experience using tools such as JIRA, Confluence, Excel, Lucidchart, or similar for tracking and documentation.
