Job description
About World Business Lenders (www.wbl.com)
World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.
WBL is a U.S.-based company with a 100% remote workforce.
This is a remote Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern, Monday through Friday, although hours worked may be greater based upon operational requirements. The job requires excellent oral and written command of the English language.
Resumes must be submitted in English.
Job Description:
We are seeking a highly organized and proactive Business Manager to support our production functions across both the WBL ISO channel and Thunderbird Wholesale. This is a high-impact role reporting to the Chief Administration Officer (CAO), responsible for ensuring smooth execution of processes, policies, and performance tracking across our sales functions.
This individual will work directly with the heads of production and sales operations to streamline workflows and implement efficient business practices that support ongoing growth.
Essential Functions:
Partner with production leadership in both the WBL ISO and Thunderbird Wholesale channels to identify areas for process improvement, policy development, and operational efficiency.
Draft, implement, and maintain Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) tailored to the workflows of each sales channel.
Monitor KPIs and performance milestones for production teams and ensure accurate reporting and accountability across the departments.
Develop internal documentation such as training materials, process guides, and workflows to support onboarding and ongoing team performance.
Act as the “go-to” person for day-to-day questions and ad hoc support requests from production staff and management.
Flag inefficiencies and proactively recommend changes to processes or tools to improve team performance.
Liaise with HR on role structure and task alignment to ensure resources are optimized for each channel.
7+ years of experience in business operations, project management, or process improvement roles
Fluency in English with exceptional written and verbal communication skills
Experience in a loan or mortgage sales environment strongly preferred
Bachelor’s degree in Business Administration, Operations, Finance, or a related field preferred
Strong organizational and analytical skills with the ability to manage multiple priorities independently
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); experience using Teams for communication and collaboration is required
Proven ability to draft and implement policies, procedures, and documentation for fast-paced departments
Must have access to a personal laptop or desktop (company does not provide equipment)
PTO Balance available upon completion of 6 months
Full-Time Consultancy Agreement
100% Remote work
USD Monthly Salary
