Job description
Company Overview:
Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are committed to empowering learners with interactive video.
Our mission is to help anyone share knowledge using video. Since 2007, we’ve helped over 1,500 organizations—including many of the world’s top universities and Fortune 500 companies—improve how they teach, train, and communicate.
Position Overview:
We are looking for a strategic, business-minded Business Systems Manager to lead our business systems function within the Revenue Operations team. This player-coach role will manage one Salesforce Systems Administrator and serve as a thought partner to leadership across Sales, Marketing, and Customer Experience. The ideal candidate is not just a technical doer—they are a systems thinker who understands how business systems support strategic outcomes.
You’ll be responsible for aligning Salesforce and integrated systems to company priorities, ensuring operational efficiency, data accuracy, and high-impact enablement across go-to-market teams. If you’re someone with experience in SaaS, sales operations, revenue systems, or business analysis—and you’re eager to lead while shaping long-term impact—this could be your next step.
In this role, you will…
Work you’ll do:
- Lead, mentor, and develop a Salesforce Systems Administrator, while also contributing hands-on to the administration of our tech stack.
- Serve as the strategic owner of our GTM tech stack, including Salesforce, CPQ, Docusign, Outreach, Gong, and ChurnZero.
- Partner with Sales, Marketing, and Customer Experience leaders to assess, scope, and prioritize initiatives that drive revenue and operational efficiency.
- Triage incoming system requests, prioritize work based on business impact—not just ticket flow.
- Evaluate and optimize system architecture to reduce technical debt and enable future scale.
- Create and maintain dashboards, workflows, and automations that unlock actionable insights.
- Guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans.
- Track and stay current with Salesforce releases, best practices, and ecosystem innovations.
- Define and document processes, data flows, and key business rules to ensure long-term system health.
- Act as a key contributor in our annual planning process, ensuring business systems align with evolving priorities.
- Advocate for continuous improvement and help shift the team mindset from reactive to proactive.
Required Qualifications:
- 5–7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis.
- Direct people leadership experience is a plus but not required—strong leadership potential and desire to grow as a manager are key.
- Strong knowledge of Salesforce Sales Cloud (Service Cloud, APEX, and CPQ experience a must, Salesforce CPQ a bonus).
- Demonstrated ability to influence, prioritize, and make trade-offs based on business goals.
- Skilled at translating complex requirements into system and process improvements.
- Comfortable working in a fast-paced, high-change environment where adaptability and collaboration are critical.
- Excellent communication, project management, and cross-functional stakeholder engagement skills.
- Highly collaborative working style with strong attention to detail, problem solving abilities, and strong sense of ownership.
- Strategic mindset with hands-on willingness—a true player-coach.
$130,000 - $140,000 a year
Total Rewards:
The salary range for this position is $130,000 - $140,000 USD per year. This position is also eligible for a bonus as part of the compensation package.
Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. At Panopto, we know that great people make an organization great. We value our people and offer employees benefits that are market competitive for our industry. Learn more about what working at Panopto can mean for you.
At Panopto, our commitment to pay equity and transparency is unwavering. We do not engage in salary negotiations beyond the established range to maintain fairness and prevent potential pay disparities among team members based on negotiation strategies.
The Team:
The Revenue Operations team at Panopto is a strategic force multiplier that enables our go-to-market teams to scale efficiently and effectively. Sitting at the intersection of Sales, Marketing, and Customer Experience, we provide the insights, systems, and processes that power performance across the full customer lifecycle.
We’re responsible for aligning data, technology, and strategy—ensuring every team has the tools and intelligence they need to drive growth. From CRM and system administration to pipeline analysis, performance metrics, and strategic planning, we focus on turning complexity into clarity and helping the business move faster with confidence.
As a key member of this team, you’ll be part of a collaborative, data-driven group that thrives on solving problems, uncovering opportunities, and making a meaningful impact on the company’s success.
At Panopto, we believe learning transforms lives. We’re committed to building an inclusive culture where people feel welcomed, valued, and inspired to do their best work. If you’re excited to lead with strategy, scale systems, and help shape the future of learning—this is your place.
Our people and culture
Panopto’s mission is to help anyone share knowledge using video. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a diverse, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit not only drives us towards effective solutions but also fuels our drive to continually improve and innovate, ultimately enhancing the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.
Our purpose
We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,500 companies and universities worldwide with over ten million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.
Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.
Hybrid, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they must make regular trips to the Pittsburgh office, located on the north side of Pittsburgh along the Three Rivers Heritage Trail with quick access to downtown.
Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely.
Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.
