Job description
Neura Health is a venture-backed startup with a mission to improve access and quality of care for neurologic conditions. Our longer-term vision is to find cures by learning from the experience of every neurology patient. We were inspired to create Neura because of two critical problems in neurology: access and quality. Access is subpar because there are not enough neurologists in the country, so the average wait time is 4-6 months, with patients often having to travel hours to access the right specialist. Quality is subpar because diagnoses are based on self-reported data with significant recency bias.
Neura has raised $10.3m in funding from top investors including Next Play Ventures (the fund of former LinkedIn CEO Jeff Weiner), Pear VC (Gusto, DoorDash), KDT (Path.AI), and Norwest Venture Partners (Calm, Talkspace).
Neura serves major neurological conditions including headache, migraine, sleep disorders, epilepsy, neurological pain, concussion, multiple sclerosis, and others. Our platform provides all the tools needed for a highly effective patient-provider relationship, with a goal to improve outcomes and reduce costs. Patients receive an engaging mobile app with a dedicated concierge to ensure that all their care needs are met.
We are looking for a Care Concierge who wants to work at the intersection of cutting-edge technology and some of the hardest problems in healthcare. You will be working as part of a clinical team to deliver holistic, comprehensive, and collaborative care to patients with chronic neurological conditions (e.g., migraine; sleep disorders). We are looking for someone who is empathetic, compassionate, mission-driven, collaborative, and results-oriented. You will have the opportunity to learn and practice evidence-based and cutting-edge coaching techniques in digital health to help patients make behavioral changes as they work to maximize symptom relief and get back to engaging in meaningful life activities. This role will report to Neura’s Director of Operations.
Responsibilities:
- Provide seamless care coordination over messaging and phone to ensure a smooth patient experience
- Prepare patients for their medical visits by ensuring they have all necessary information and updates ready in their chart; assist patients with administrative needs, such as scheduling and membership adjustments
- Help patients navigate their insurance coverage for labs, prescriptions, and scans, including completing prior authorizations and supporting insurance billing operations
- Clearly and empathetically explain complex information to patients in a way that increases adherence to their treatment plans
- Resolve billing issues and payment collection
- Support ad-hoc reporting and special project requests
- Track common themes across patient feedback and support with developing solutions to address them at scale
- Take the initiative to contribute to clinical process improvement and standard operating procedures to support the delivery of the best customer and clinician experience
- Cross-collaborate with other departments to drive company initiatives, as well as support the constant improvement of clinical products and tools
- Maintain strict confidentiality for all patient and company information, consistent with established security and confidentiality policies and HIPAA regulations
Requirements:
- Must be available to manage inbound patient inquiries from our online messaging platform for 8 hours a day, 5 days per week - various schedules are available.
- A minimum of 2 years experience in healthcare, medical assistance, or clinical care
- Must have prior experience working with insurance, e.g. submitting prior authorizations and determining patient eligibility and copays
- Experience working closely with clinicians preferred
- Knowledge of clinical admin systems (EMR) and testing portals preferred
- Stellar communication skills
- An empathetic customer-service approach
- Proactivity, autonomy, and an owner’s mindset
- Organization and attention to detail
- Soft skills: listening, negotiating, decision-making, and leadership
- Culture fit: empathetic, mission-driven, collaborative, precise, transparent, compassionate, and results-oriented
Compensation:
- The salary range for this role is between $55,000 and $60,000 annually plus benefits.
A bit about us:
- Liz Burstein is the CEO and was previously Head of Product at Maven Clinic, Director of Product at Zocdoc and Senior Product Lead at LinkedIn. She has a decade of experience in the tech industry, and a wealth of knowledge in the health tech domain.
- Sameer Madan is the CTO and was previously an engineer at Facebook for 9 years. At Facebook, Sameer built Live Video and was the technical lead on that, among many other products. He has a decade of experience in software development.
If you’d like to learn more about our company, check out our website.
Join us as we work to improve access to care for neurological conditions (migraine, epilepsy, sleep disorders, Alzheimer’s, etc.) and truly make an impact in the lives of patients.
