Job description
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company’s technology protects 900 million people in 190 countries.
The Operations team at Feedzai is responsible for driving strategic alignment and flawless execution, as well as the operational excellence and efficiency of the company as whole, by transforming its business processes, systems, data & insights, while ensuring great day-to-day workplace experiences for all other teams and departments. Join Us!
Position Overview
The Chief of Staff is a strategic partner and force multiplier for the CEO and the Senior Leadership Team (SLT). This is a high-trust, high-impact role for a sharp operator who thrives at the intersection of strategy, execution, and organizational dynamics. The Chief of Staff acts as an integrator, air traffic controller, and steward of organizational momentum—connecting dots across teams, surfacing truth without ego or agenda, and helping leadership stay focused on what matters most.
Reporting into the SVP of Operations, you will own cross-functional projects, and decision facilitation at the highest level, ensuring that strategic goals are met, communication is crisp, and operations run smoothly. If you’re known for your judgment, your ability to get stuff done, and your talent for both navigating ambiguity and influencing without authority—you’ll thrive here.
Your Day to Day:
Strategic Advisor & Prioritization Partner
- Serve as a trusted thought partner to the CEO and SLT on strategic planning and business priorities.
- Act as a gatekeeper and filter for incoming requests, ensuring the CEO and SLT stay focused on high-leverage work.
- Partner with leadership to ensure time and energy are spent on the right forums, meetings, and initiatives.
Special Projects & Initiatives
- Lead and drive mission-critical, cross-functional projects from scoping to execution.
- Ensure special initiatives align with company strategy and are resourced and executed effectively.
- Example projects may include market expansion, exec offsites, or strategic client engagements.
Decision-Making Enablement
- Synthesize data and stakeholder input into crisp decision-ready materials and recommendations.
- Own executive meeting operations, agenda setting, material prep, alignment, and follow-through.
- Facilitate strategic forums including SLT meetings, Board meetings, and high-stakes client sessions.
Organizational Effectiveness & Problem Solving
- Identify bottlenecks across teams and partner with functions to resolve issues swiftly.
- Unblock execution and accelerate progress by bridging communication gaps and pushing through ambiguity.
- Step in where needed to support org-wide momentum on top-priority programs.
Culture, Communication & Leadership Development
- Act as a trusted steward of company culture and a driver of organizational clarity and alignment.
- Champion internal communications and change management during periods of growth or transformation.
- Mentor high-potential talent and foster leadership maturity across the organization.
Who You Are
- Highly trusted operator with a track record of working closely with C-level executives.
- Strategic thinker who can see the big picture and get into the weeds without getting lost in them.
- Exceptionally strong communicator—clear, concise, and persuasive across all levels.
- Emotionally intelligent, low-ego, and deeply committed to company success over individual recognition.
- Experienced in navigating ambiguous, fast-moving environments with calm and focus.
- Known for discretion, good judgment, and the ability to handle sensitive information.
You Have & You Know-how:
- 7–10+ years of experience in strategy, operations, consulting, or an executive office role.
- Prior experience supporting or partnering with C-suite executives preferred.
- Experience managing or influencing cross-functional teams without formal authority.
- Bonus: Experience in fintech, payments, or high-growth B2B environments.
#LI-Remote
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can’t wait to have you join the team!
Life at Feedzai Instagram
Feedzai Culture
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
