Summary
Join our team as the Chief Operating Officer (COO) where you will lead day-to-day operations, optimize operational efficiency, enhance customer experience, and execute strategic initiatives. The COO will collaborate closely with leadership to create processes that support company growth.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred
- Minimum of 10+ years of experience in operations leadership, preferably within the hospitality, real estate, or co-working space industries
- Proven Track Record: Demonstrated success in scaling operations, managing multi-location teams, and driving business growth
- Leadership Skills: Strong leadership and people management skills with the ability to inspire, mentor, and lead teams across various locations
- Financial Acumen: Solid understanding of financial management, including budgeting, forecasting, and P&L oversight
- Customer-Centric Approach: Passion for creating positive customer experiences and a keen eye for detail in service delivery
- Technology Proficiency: Experience with property management software, CRM systems, and data-driven decision-making
- Strategic Thinker: Ability to think strategically while also managing day-to-day operations. Strong problem-solving and decision-making skills
- Communication: Excellent communication and interpersonal skills. Ability to build relationships with internal teams, external partners, and stakeholders
Responsibilities
- Oversee the daily operations of all co-working locations to ensure smooth, efficient, and cost-effective operations
- Implement operational best practices and streamline processes for optimal performance
- Translate the company’s strategic vision into actionable operational plans
- Drive initiatives that align with the company’s growth objectives, including expansion into new markets and the development of new service offerings
- Manage and mentor the operations team, including community managers and regional leaders
- Foster a culture of accountability, teamwork, and continuous improvement
- Ensure an exceptional customer experience by maintaining high standards of service, cleanliness, and functionality across all spaces
- Collaborate with the team to gather feedback and continuously improve member satisfaction
- Work closely with the CFO to manage budgets, control costs, and ensure financial targets are met
- Monitor key performance indicators (KPIs) and use data to make informed operational decisions
- Support the company’s expansion efforts by identifying potential locations, overseeing build-outs, and managing operational setup for new spaces
- Ensure new locations are launched on time and within budget
- Manage relationships with key vendors and partners, including property managers, maintenance teams, and technology providers
- Negotiate contracts to ensure the best service and value for the company
- Ensure compliance with local regulations, health and safety standards, and company policies
- Maintain a focus on safety and security across all locations
- Leverage technology to enhance operational efficiency and improve the member experience
- Identify opportunities for innovation in space management, resource allocation, and member engagement
- Serve as a key partner to the CEO and the leadership team
- Provide regular updates on operational performance and participate in high-level strategic planning sessions
