Job description
CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the “Best Crypto Payment Gateway for High-Volume Transactions”.
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
The Chief Operating Officer will steer day‑to‑day operations while advancing an adaptable and scalable operating model that enables fast, transparent, and data‑driven decision‑making. Working closely with the CEO and senior leadership, you will ensure that quarterly initiatives translate strategy into measurable impact and that cross‑functional teams remain aligned on company objectives
Key Responsibilities:
- Operational Strategy & Vision – Define and execute the operational strategy for the full product portfolio, collaborating with department heads to cascade goals and allocate resources effectively
- Quarterly Planning & Delivery – Maintain the company’s strategic streams and objective framework; run the quarterly planning cadence and ensure every initiative is reviewed for impact on company objectives
- Process Excellence & Digital Repository – Expand the digital process repository (toward a future digital twin) and introduce AI‑enabled process simulation and optimisation tools
- Workflow Automation & Data Integrity – Oversee the continued optimisation of our CRM and omni‑channel communication platform to automate customer and internal workflows, improve data accuracy, and provide transparent performance dashboards
- Operational Readiness & Change Management – Ensure comprehensive knowledge documentation, facilitate cross‑team knowledge sharing, coordinate training programs, and drive structured change‑management practices so teams and customers are fully prepared for new products, processes, and system enhancements
- Leadership & Culture – Empower autonomous teams, maintain rapid and transparent information flow, and take full accountability for outcomes; hire, develop, and retain a world‑class operations organisation. Directly lead the Operations, CRM, Operations Excellence, and Head of Integration & Tech Support departments
- Generative AI Strategy & Implementation – Lead the company‑wide strategy for adopting generative AI technologies, partnering with functional leaders to define high‑impact use cases, embed AI into workflows, and ensure measurable value while upholding responsible AI principles
- Stakeholder Management – Build strong relationships with key customers, partners, and internal stakeholders; communicate operational performance and risks to the CEO
Professional Skills & Qualifications:
- 5+ years’ senior‐level experience in operations or strategy, ideally within Fintech, SaaS, or platform companies
- Demonstrated success leading large Go‑To‑Market and operational initiatives at scale
- Proven ability to manage and develop lean and scalable operations teams
- Strong collaboration and influencing skills across functions
- Deep operational, analytical, and continuous‑improvement mindset
- Advanced experience with Salesforce, Intercom, or comparable systems and with digital process‑management / BPM tools
- Proven experience identifying, evaluating, and deploying generative AI solutions across business workflows, with a strong grasp of responsible‑AI practices
- Hands‑on expertise with leading generative‑AI tools (e.g., ChatGPT, Gemini, GitHub Copilot) and excellent prompt‑engineering skills, acting as an internal champion and leading by example
- Excellent written and verbal communication skills; comfortable presenting to CEO and Board
Mindset & Leadership Qualities:
- Strategic thinker who thrives on translating vision into execution.
- Embraces transparency, rapid communication, and data‑driven decisions
- Practices Extreme Ownership – takes responsibility for results and nurtures the same in others
- Committed to continuous improvement and customer‑centricity
- Able to inspire, coach, and align cross‑functional teams in a fast‑changing environment
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other’s growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times:
- Acquisition International 2024 - Best Crypto-payment Solutions Firm 2024 - Europe;
- World Business Annual Awards 2024 - Leading Blockchain & Cryptocurrency Firm in Europe 2024;
- World Business Annual Awards 2024 - Best Blockchain Initiative Europe 2024;
- World Business Annual Awards 2024 - Best Blockchain Fintech Company Europe 2024;
- Global Brands Magazine Awards - Leading Cryptocurrency Payment Solutions;
- ICA Compliance Awards - Development of Automated Real-time Risk Assessment System;
- Europe Fintech Awards - Crypto Award;
- EiGE Awards - Best Payment Provider 2024;
- World Business Annual Awards 2024 - Best Cryptocurrency Payment Solution Provider Europe 2024;
- World Economic Magazine 2024 - Best Digital Payments Solutions Provider;
- Malta Fintech Awards by Dynamic Events - Payment Services Provider of the Year;
- Global Brands Magazine Awards - Best Crypto Payment Gateway;
- Business Awards UK - Best Cryptocurrency Tech;
- EGR B2B - Best Cryptocurrency Service Supplier 2024;
- Global Cards & Payments Innovation Awards - Best B2B Payments Initiative;
- International Investor Award - Most Advanced Crypto Payment Processing Firm 2024.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 10 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 270 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world’s best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit:https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
