Job description
Wishpond Technologies currently has the position of Client Account Director available, and we’re excited to tell you about it!
OVERVIEW
We are searching for a Client Account Director (with fluent English skills) to join our fast-growing and well-established team on a full-time basis. This is a fully remote position and ideal for individuals who want to cherish success and be an A player with a CAN DO attitude! The Client Account Director role at Wishpond combines in-depth knowledge of all of our marketing tools and channels into a comprehensive, actionable marketing plan that guides the execution of client campaigns. The Client Account Director is also responsible for leading and coaching a team of up to 8 Client Account Managers and 100+ active accounts. This means our Client Account Directors are hyper-organized, superstars at time management, and able to offer exceptional guidance and leadership to their team. They also ensure that every Wishpond client is provided with exceptional service by their team.
RESPONSIBILITIES
Digital Marketing Strategy
• Utilize strong Digital Marketing and Wishpond knowledge to develop comprehensive marketing plans for clients
• Set online marketing strategies and KPIS that utilize all tools and channels, including emails, analytics, social and paid media
• Investigate client’s competitor campaigns and understand best practices to inform online marketing benchmarks
• Identify opportunities to use digital technology to enhance the overall marketing strategy and performance
• Recognize which digital marketing communication tools will be most effective in portraying a unique value proposition for your client
• Assess campaign performance and coach Client Account Managers to ensure constant success
Interpersonal and Leadership Skills
• Strong team & relationship building skills; ability to build a cohesive and engaged team
• Strong attention to detail
• Ability to manage conflict (identify conflict and have foresight on how to resolve it)
• Critical thinking
• Ability to lead under pressure and respond to changing work situations
• Outstanding communication skills (ability to convey information effectively)
• Ability to go above and beyond what is expected: allows direct reports to perform better each time, with exceptional time management and organizational skills
• Exceptional communication skills both internally and externally and at all levels of management - in person, on the phone, and through email
•Other Duties as assigned
WORK ENVIRONMENT
• It is expected that the successful candidate will provide their own workstation, computer, and headset, and have a fast and reliable internet connection. Certain roles will be required to utilize and or download company-approved software.
• The individual must be prepared to work standard business hours on Pacific Time
• Due to the nature of this role, we may verify backgrounds including conducting employment references, criminal record, and credit checks.
• Once hired, the successful candidate must provide a valid government-issued photo ID and proof of residential address as part of their onboarding process.
GREAT REASONS TO JOIN OUR TEAM !
• Fully remote position allowing you to work from your home anywhere in the world!
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
• Access to our education credits program and so much more !
ABOUT US
Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients.
Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.
To learn more about Wishpond Technologies, please visit our website or any of our social media platforms:
• Website: www.wishpond.com
• Instagram: @wishpondofficial
• Twitter: Wishpond
• YouTube: Thewishpond
• LinkedIn: Wishpond
APPLICATION PROCESS
If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter.
Wishpond Technologies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation.
We thank all applicants in advance for their interest in this position. However, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.
Internal applications will close on Wednesday, April 30, 2025 at 5:00 PM Pacific.
