Job description
Description
LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
Under general supervision, the Client Relations Coordinator will provide direct support and liaison to the Client Relations Management to perform related work as required.
ESSENTIAL FUNCTIONS:
CLIENT RELATIONS
Managing all aspects of initial communication with Clients across various channels
Maintaining comprehensive Client Profiles
Qualifying leads by performing an initial assessment of the client’s background and request.
Assigning favorable and high-value leads to Client Relations Directors
Assisting the Client Relations team in all stages of the deal-closing process
Maintaining the accuracy of data in our CRM system
Tracing lead sources to support future marketing initiatives
Performing other tasks assigned by the Client Relations Director - Operations.
OWNER AND PARTNERS RELATIONS
Creating simple proposals based on the instructions.
Posting created proposal for OPR Team Lead and Director approval
Requirements
Skill and Knowledge Qualifications:
3+ years of focus experience with hotel, travel, concierge & executive support
Experience with luxury or high-net-worth clients is preferred but not required
Bachelor’s degree is a minimum educational requirement
Exceptional verbal and written English communication skills
Strong experience with CRM, Google Suite, and other organizational tools
Multi-tasking capabilities and working effectively under deadlines
Knowledge of customer service principles and best practices
Focuses and works together with team members in accomplishing work objectives.
Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
Sets high standards of performance for self-assuming responsibility and accountability
Compensation:
Competitive base salary commensurate with experience
Biannual Bonus
20 Days of Paid Time Off
5 Days of Paid Sick Leave
6 Days of Paid Holidays
Work Equipment Stipend
Private Health Insurance
Maternity Leave Bonus
