Job description
Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.
This NYC based role has a competitive salary range of $85,000-$95,000 depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.
KEY RESPONSIBILITIES
Strategic Client Leadership
- Own end-to-end client relationships as their primary strategic advisor and business partner
- Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
- Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
- Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
- Proactively identify and develop new revenue opportunities through strategic account growth
- Navigate complex client challenges and serve as escalation point for critical issues
Advanced Campaign Strategy & Innovation:
- Lead the development of comprehensive, integrated marketing strategies across all digital channels
- Pioneer new approaches and testing methodologies to drive breakthrough performance
- Lead campaign strategy for high-value, complex accounts with substantial budgets
- Mentor junior team members on strategic thinking and client management
Account Leadership & Operational Excellence:
- Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
- Drive accountability across teams to meet critical client deadlines and milestones
- Establish project governance and communication protocols for campaigns & deliverables
- Prioritize competing demands across portfolio of accounts to maximize impact
- Coordinate with internal teams to maintain project timelines and deliverable quality
- Mentor junior team members on effective project management and client communication
YOUR BACKGROUND
Required Experience:
- 4-6 years of account management experience with proven track record of driving significant client growth
- Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
- Demonstrated experience managing high-value accounts
- Experience presenting to and influencing C-level executives
- Strong time management skills – ability to prioritize and meet deadlines and work in a fast-paced environment
- Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus
- Must be self-motivated, highly organized, and a team player
- Strong attention to detail
Essential Skills:
- Advanced strategic thinking and business acumen
- Strong analytical skills and data interpretation capabilities
- Exceptional presentation and communication skills
- Leadership experience with ability to influence across all organizational levels
- Deep understanding of performance marketing ecosystem and emerging trends
- Proven track record of driving measurable business results
WHY DIRECT AGENTS
Work-Life Balance
- 4-Day Work Week: Join our innovative pilot program designed for sustained productivity and well-being
- Flexible PTO: Up to 24 days annually based on seniority, plus paid birthdays and volunteer days
- Remote Flexibility: Work from anywhere options based on seniority
- Family Support: Comprehensive paid parental leave and family-friendly policies
Comprehensive Benefits
- Premium Healthcare: Full coverage options including One Medical, KindBody, and mental health support
- Wellness Perks: Citibike membership, fitness reimbursement, and wellness programs
- Community: Dog-friendly office, team events, and an inclusive culture that celebrates diversity
- Modern Tech Setup: MacBook Pro and premium software tools
Innovation & Growth
- AI-Driven Innovation: Harness AI-powered workflows to optimize strategies and drive impactful results
- Future-Forward Tech: Access proprietary tools like Kanopy AI and custom GPTs for advanced marketing solutions
- Career Development: Shape your path through mentorship, training programs, and direct access to leadership
- Industry Impact: Contribute to thought leadership and strategic initiatives that drive agency innovation
Outstanding Environment
- Work with premier brands like Marvel, NBA, and NYSE while maintaining boutique agency creativity
- Direct Agents is proud to be an equal opportunity employer. Join us in shaping the future of digital marketing!
