Job description
Client Success Analyst
Remote U.S. (designated states)
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.
The Client Success Analyst helps clients achieve their desired outcomes by analyzing client data and providing account-based support to clients and internal staff in a timely, effective, efficient, and thorough manner.
Duties and Responsibilities
- Build strong relationships with clients by establishing trust, actively listening, and providing exceptional service.
- Understand the client’s industry and company to align strategies with their objectives.
- Analyze client data to identify trends and patterns, which can help them predict client behavior and spot potential issues.
- Conduct regular check-ins with assigned clients to ensure satisfaction and identify areas of improvement.
- Provide support to help clients be successful.
- Work with the management team as needed to ensure appropriate visibility/prioritization of customer concerns so that resolution can be achieved.
- Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates.
- Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing.
- Establish a framework and process to track, manage, and maximize renewal contracts.
- Collaborate with cross-functional teams, such as sales, support, and product development to ensure a consistently positive client experience by providing oversight and management for client complaints and concerns, and seek to improve the client experience.
- Assist external departmental personnel in strategically critical issues as the need arises.
Position Proficiencies and Requirements
- BA/BS in Business Administration, Management or Accounting with a technology-related minor is desired.
- Minimum 2 years of experience in Client Success with proven Operations or Technical expertise
- Excellent analytical skills with the ability to identify and correlate metrics relevant to client goals in order to drive client success and inform the efforts of the entire team.
- Proactive, self-motivated, and have excellent communication and negotiation skills.
- Strong business acumen and attention to detail.
- Implementation and/or Consulting experience within the healthcare vertical
- Knowledge of (EMR) Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems
Competencies to Drive Success
- Ability to think outside of the box.
- Must keep track of, analyze, and find solutions to complex concerns that are often found in disjointed data.
- Able to assess the biggest problems and prioritize to impact the most clients in a positive way.
- Must be the client’s advocate, ready to go to bat to tackle whatever tasks are needed internally.
- Ability to communicate clearly and directly while staying organized.
- Must be able to truly understand the client’s pain and come up with the best solutions.
- Really listen to clients, care about their experiences, and convey that you care.
- Must be a driven self-starter with ability to work independently in a fully remote position.
Our Perks
Remote Work/Work From Home
Paid Time Off/11 Paid Holidays/Year-End Holiday Break
Health, Dental, Vision, HSA/FSA,
401K with Company Match
Disability & Life Insurance
Employee Assistance Program
Paid Parental Leave
About Raintree Systems
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values
We put our Clients First- We are Open and Honest- We are Disciplined, Yet Flexible
We love to Solve Problems- We are Committed to Greatness- We are a High Performance Team
Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
