Job description
Account Manager
Location: Remote U.S. (designated States)
Department: Sales | Reports to: VP, Account Management
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.
Overview
As a key member of the Raintree growth organization, the Account Manager is responsible for identifying, developing, and closing expansion opportunities within our existing client base. This quota-carrying role is focused on driving annualized revenue through consultative selling of proprietary and third-party solutions across our suite of EHR/PM software, SaaS offerings, Revenue Cycle Management (RCM) services, and 3rd party partner products. You will work closely with cross-functional teams to uncover needs, propose value-driven solutions, and ensure long-term client growth and success within your assigned territory.
Key Responsibilities
- Territory Ownership
Own and manage a defined book of business across mid-sized to large outpatient therapy practices, with full accountability for quarterly and annual revenue targets.
- Retention, Growth & Expansion Sales
- Drive client retention and revenue growth by identifying upsell, cross-sell, and add-on opportunities within your portfolio. Serve as a strategic advisor, aligning client goals with Raintree’s solutions to maximize value and outcomes. Lead contract negotiations and manage renewals to ensure long-term client success and satisfaction.
- Pipeline Development
Proactively generate and qualify leads through both outbound efforts and inbound channels. Build a robust pipeline to support long-term revenue growth.
- Sales Execution
Lead the full sales cycle from discovery through close, including presenting solutions, negotiating contracts, and driving urgency to meet implementation timelines.
- Forecasting & Reporting
Maintain accurate sales data in CRM (Salesforce) and deliver timely, insightful forecasts to leadership. Provide ongoing updates around pipeline health, win/loss trends, and competitive intelligence.
- Product & Market Expertise
Stay current on Raintree’s evolving product suite and industry trends to provide informed consultation. Deliver demos and solution overviews tailored to client needs.
- Client Relationship Management
Partner closely with Customer Success and other cross-functional teams to support client retention and satisfaction. Collaboratively develop and maintain key strategic account plans.
- Collaboration & Feedback Loop
Serve as a voice of the customer internally, delivering feedback to marketing, product, and leadership teams to shape strategy and improve offerings.
- Travel
Up to 40% travel to client sites, industry events, and team meetings as required.
Qualifications & Experience
- Bachelor’s degree or equivalent work experience
- 3+ years of successful healthcare sales/account management experience, preferably in the healthcare technology, electronic health-record software or RCM space
- Proven track record of meeting or exceeding quota in a SaaS, EMR, or healthcare solutions environment
- Strong knowledge of EHR, practice management systems, clinical workflows, or revenue cycle operations
- PT’s, Raintree EMR or Physical Therapy market experience strongly preferred
- CRM proficiency (Salesforce preferred); skilled in Google Workspace and MS Office Suite
- Excellent written and verbal communication skills
- Strong business acumen and consultative sales approach
Competencies to Drive Success
- Client-Centric Mindset: Ability to understand client goals and offer solutions that drive real outcomes
- Strategic Thinking: Able to navigate complex sales cycles and long-term account planning
- Data-Driven: Uses performance metrics and sales insights to optimize pipeline and forecast accurately
- Collaboration: Works well across departments and with diverse personalities to drive shared success
- Adaptability: Flexible and resilient in a fast-paced, ever-evolving healthcare tech landscape
Our Perks
Remote Work/Work From Home
Paid Time Off/11 Paid Holidays/Year-End Holiday Break
Health, Dental, Vision, HSA/FSA,
401K with Company Match
Disability & Life Insurance
Employee Assistance Program
Paid Parental Leave
About Raintree Systems
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values
We put our Clients First- We are Open and Honest- We are Disciplined, Yet Flexible
We love to Solve Problems- We are Committed to Greatness- We are a High Performance Team
Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
