Job description
Client Support Associate, Chapter Management
Empowering our Clients
re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.
Why people love working here:
- Focus on personal and career development.
- Competitive salary, benefits, and other forms of compensation.
- Fresh approaches to using familiar skill sets and areas of expertise.
- Caring, capable leaders.
- Thriving culture powered by hybrid and remote team members.
- Our vision: Provide powerful solutions that help our non-profit clients improve the world.
- Our core values: Initiative, Collaboration, Reliability and Stewardship.
This role: A day and week in the life…
- Respond to inbound calls, emails, and chats from administrators and members of client organizations
- Interpret financial data, explain billing statements, and assist with fund collection, budgeting and financial management
- Collaborate with other departments to resolve customer issues
- Master re:Member’s Finance products and provide appropriate resources, including leading training webinars.
- Advocate for customers by submitting improvement ideas and supporting other departments through projects and events.
This role: You will be successful in this role if you…
- Earned a bachelor’s degree in business, information systems, or a related field.
- Strong interpersonal, oral, and written communication skills.
- Ability to analyze and explain complex data in an easy-to-understand manner.
- Strong computer skills including Microsoft Office, and Salesforce (preferred)
- Able to work effective in a team environment, embrace feedback, and prioritize customer satisfaction.
Eligible candidates reside in one of these states: CA, MD, MI, VA
Compensation
$20 per hour
This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.
Benefits
- 20 days of PTO + 12 paid holidays
- Medical, Dental, Vision Insurance
- Pet Insurance Discount
- 401(K) Retirement Plan with company contribution
- Collaborative, high-energy work environment
- Hybrid/Remote first workplace
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