Job description
WHAT YOU’LL BE WORKING ON
- Сustomer support - shift schedule (morning/evening)
- Transaction monitoring
- Monitoring of providers activity and malfunction
- Limit monitoring
- Alerting at the launch of new merchants and new solutions
- Allocating when providers are down and calculating potential losses
- Disabling of methods/acquirers upon request of colleagues
- Performing refunds at the request of the merchant and colleagues
- Requesting user documents
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to think on your feet and provide effective solutions under pressure
- High sense of responsibility
- Good level of English and Russian languages
- Previous experience in customer support, client services, or a related role would be a plus
- Previous fintech experience is an advantage
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company’s expense - we favor the continuous development of our employees
- Remote type of work
- 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
- Team building events and corporate parties.
You can find out more about our team, our values, and the unique ways we celebrate our successes here: FYST Culture
