Job description
In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever.
CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud.
CData is a global company, headquartered in Chapel Hill, NC with about 400 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets.
The IT Cloud Engineer will provide critical monitoring and rapid response to ensure the availability and performance of our cloud environments, handling day-to-day operational tasks and creating redundancy coverage. The ideal candidate has extensive experience in designing, deploying, and managing cloud-based solution. This individual will work collaboratively with CData Business Units, Security, DevOps teams to create secure efficient IT Cloud and Web Applications Services.
Location(s):North Carolina Research Triangle preferred, or U.S. Remote
Key Duties & Responsibilities:
- Proactively monitor virtual machines (VMs), web services, SSL certificates, and critical business applications across Azure, AWS, and GCP to ensure high availability and performance.
- Triage and resolve system outages, break-fix issues, and high-priority service disruptions reported by global teams, ensuring minimal business impact.
- Perform regular maintenance, configuration, and optimization of cloud environments, including VM provisioning, patch management, and cost control.
- Administer Azure Active Directory and Microsoft 365 services, managing user lifecycle events, access controls, and integrations with third-party tools.
- Assist in developing, implementing, and auditing governance policies for identity and access management (IAM), resource tagging, cost tracking, and security baselines.
- Create detailed incident reports, system documentation, and architecture diagrams to support operational transparency and knowledge sharing.
- Work closely with engineering, support, sales, and marketing teams to scope, prioritize, and deliver IT service requests and infrastructure improvements.
- Identify opportunities for automation and operational efficiency by creating scripts and Infrastructure-as-Code (IaC) solutions using tools like PowerShell, Azure CLI, and Terraform.
- Evaluate existing tools and propose upgrades or replacements to improve system reliability, observability, and team productivity.
- Participate in after-hours support rotations and lead cross-functional communications during major incidents or outages.
- Coordinate with the Security team to investigate and respond to security incidents, ensuring timely resolution and risk mitigation.
Qualifications:
- 2+ years in cloud systems providing application infrastructure support.
- 5+ years in a technical support/similar entry role.
- Experience with Azure (VMs, AD, networking, certificate management).
- Troubleshoot and resolve issues related to Azure services and infrastructure.
- Experience with observability tools (Azure Monitor, CloudWatch, datadog).
- Experience with Windows and Linux server troubleshooting.
- Microsoft 365 administration (Exchange Online, Teams, Intune).
- Azure AD and Conditional Access.
- Strong written and verbal communication.
- Collaborative mindset with Proactive problem solving and attention to detail.
- Identify and deliver solutions that support the business needs.
- Strong passion and technical capabilities to support increasingly complex projects.
- Proactive engagement in continuous improvements.
Preferred Qualifications
- Experience with Scripting/automation with PowerShell, Azure CLI, or Bash.
- Experience with AWS and/or Google Cloud fundamentals.
- Understanding of DevOps practices and CI/CD pipelines.
- Understanding of Security best practices in the cloud.
Travel Required:Potential travel of up to 10% as needed.
Benefits
- 11 Paid Holidays
- 20 Days of PTO
- Employer-paid Medical, Dental, and Vision plans (100% for employee, 50% for dependents)
- HSA with Company Contribution
- Employee Assistance Program
- 401k with 6% Immediately Vested Company Match
- Professional development opportunities
_This role can be based in Alabama, Florida, Georgia, Illinois, Massachusetts, Maine, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, or Virginia._
CData Software is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Important Notice: The CData recruitment team does not use SMS or WhatsApp to communicate with job applicants. If you receive a message from these platforms claiming to be from CData regarding a job opportunity, please be aware that it is a scam. All current open positions are listed on our CData Careers page. Please use the Apply Now link or apply via LinkedIn.
