Job description
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
We are pioneering AI-powered customer support solutions to help businesses deliver exceptional customer experiences. As we continue to grow and expand, we are seeking a skilled Commercial Lawyer to join our team. This role will be instrumental in ensuring the timely and efficient negotiation, redlining, and closing of contracts with our customers.
Job Overview: We are looking for an experienced commercial lawyer. In this role, you will work closely with our sales and customer success teams to review, negotiate and finalize agreements. Your expertise will help us mitigate risks while ensuring that the terms align with both customer and company needs.
What you’ll be doing:
- Lead negotiations and redlining of customer contracts, ensuring compliance with legal standards and company policies.
- Work closely with the sales team to understand client requirements and ensure agreements reflect those needs, within tight deadline
- Draft, negotiate and respond to comments from customers and partners with respect to master services, data processing, reseller and evaluation agreements, RFPs and RFIs.
- Review and revise contractual language to protect the company’s interests while maintaining positive customer relationships.
- Collaborate with cross-functional teams to provide legal expertise on matters including debt collection, human resources, and corporate affairs.
- Provide legal guidance on contract terms, including pricing, payment terms, confidentiality clauses, and other legal considerations.
- Identify potential legal risks and propose solutions to mitigate them.
- Stay up-to-date on relevant laws, regulations, and industry best practices related to contract law.
Who you are:
- A Juris Doctor degree from a top U.S. law school or equivalent Degree level education;
- Admission to practice law in California, New York or other U.S. state where located.
- Have a proactive and flexible approach to work and be excited by a challenge!
- A team player - the ability to work across departments and with various stakeholders.
- A can do, start-up attitude. Proactive problem solver.
- 5+ years of experience in contract law at a high growth SaaS or technology company
- Strong understanding of SaaS business models, customer agreements, and redlining best practices.
- Excellent negotiation, drafting, and communication skills.
- Ability to work independently and manage multiple contracts simultaneously.
- Familiarity with GDPR, CCPA, and other privacy regulations affecting SaaS agreements.
What We Offer:
- Competitive salary and benefits package.
- Equity
- Opportunities for professional development and growth.
- A collaborative, dynamic work environment.
- Remote working
If you are a lawyer with a strong track record of negotiating SaaS contracts and enjoy working in a fast-paced, innovative environment, we’d love to hear from you.
