Job description
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
Strategic Sales Development Representative (SDR), Outbound What You’ll Be Doing (Responsibilities):
- Drive a high volume of proactive, outbound prospect outreach through phone, email, and social media.
- Achieve weekly, monthly, and quarterly sales-qualified opportunity goals.
- Partner with Account Executives to strategically target and engage best-fit accounts.
- Research technical buyers and craft contextual, compelling emails and cold calls.
- Maintain and update records within our CRM, ensuring accurate documentation of research and activities.
- Collaborate with Marketing to refine messaging and clearly articulate Forethought’s value proposition.
- Support list building and other research projects to identify opportunities.
- Participate in continuous training to refine your skills and stay ahead of industry trends.
Who You Are (Skills and Qualities):
- Resilient and Coachable: You embrace feedback, learn from challenges, and continuously strive for improvement.
- Highly Curious and Persistent: You have a natural curiosity and determination to uncover opportunities and engage prospects effectively.
- Organized and Reliable: You excel at managing tasks, maintaining accurate records, and consistently following through on action items.
- A Strong Communicator: You possess exceptional written, verbal, and interpersonal communication skills, with an ability to simplify complex ideas.
- Self-Starter: You thrive in a fast-paced, dynamic startup environment and are driven to achieve results.
- Technically Savvy: You’re comfortable engaging with technical decision-makers and leveraging tools like Sales Navigator, Outreach, and Salesforce (experience is a plus but not required).
- Team-Oriented: You collaborate well with others, including Account Executives, to achieve shared goals.
- Competitive and Results-Driven: You’re motivated to exceed goals and benchmarks.
