Job description
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend’s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:
The Compliance Specialist will coordinate, perform, and/or oversee license renewals, form filings, and ensure the company’s compliance with state regulations. The individual will have previous Compliance experience within the warranty and/or insurance industry and experience in project management.
What you’ll do:
- Coordinate and optimize cross-functional workflows to ensure the accurate and timely renewal of corporate registrations and service contract and insurance licenses.
- Oversee form filings with state insurance regulators utilizing SERFF.
- Coordinate process for responding to state objections.
- Maintain centralized compliance records and tracking reports.
- Monitor merchant licensing status and automate email outreach program to gain compliance.
- Draft, review, and edit terms and conditions.
- Assist in reviewing marketing assets for compliance.
- Conduct monthly merchant compliance audits.
- Relationship management with internal and external business partners and state regulators.
- Other projects as assigned.
What we are looking for:
- Bachelor’s degree or equivalent experience.
- Compliance management certification preferred.
- Project management experience with intermediate skills in Microsoft Office, Salesforce, Google Workspace, and other programs.
- Experience in compliance within the property and casualty insurance, extended warranty, and service contract industries.
- Experience using SERFF.
- Solid analytic, attention to detail, and problem-solving skills
- Strong and proficient written and oral communication style
- Good time management and organization skills with emphasis on identifying priorities in a fast-paced environment.
- High ethical standards including the ability to maintain confidentiality of sensitive, non-public, corporate information.
- Willingness to seek opportunities for learning and development within the compliance discipline.
Estimated Pay Range: $57,000 – $82,000 per year salaried*
\* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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