Job description
We are seeking a client-focused SaaS Consultant to support healthcare supply chain engagements, with a focus on electronic order processing, exception management, and optimizing customer use of GHX solutions.
In this role, you will lead implementation projects, collaborate with cross-functional teams, and work directly with GHX-connected customers to drive cost savings, improved productivity, and greater accuracy in business transactions. You will analyze and configure customer account data and item master data, support EDI and integration efforts, document best practices, repeatable workflows, and process improvement opportunities. The ideal candidate brings a proactive, organized approach and a passion for delivering measurable value and ROI through digital supply chain transformation.
Principal duties and responsibilities:
- Serve as the primary liaison between clients and internal development teams
- Lead discovery sessions to capture and translate business requirements into actionable SaaS configurations
- Lead the collection, cleansing, and configurations of customer master data, item master, and pricing data, ensuring accurate mapping to support order processing and compliance processes
- Support and advice on EDI integrations, transaction sets (e.g., 850, 855, 856, 810, and 832), and compliance with industry-specific standards
- Provide operational consulting on best practices in supply chain, master data management, and customer communications
- Creates risk mitigation strategies for client challenges to increase automation adoption.
- Deliver training and post-implementation support as needed
- Design and deliver polished, visually compelling PowerPoint presentations that translate complex data and implementation details into clear, engaging narratives tailored for executive, operational, and technical stakeholders.
- Manage client relationships and implementation projects, overseeing project planning, milestone tracking and cross-functional coordination while ensuring alignment with client goals
- Provide regular status updated, proactively resolve issues, and support clients through post-go-live stabilization to ensure long-term success and satisfaction
Required Qualifications:
- Bachelor’s Degree in business, or combination of education and equivalent work experience.
- Minimum of 5 years’ experience with medical device Manufacturer/Distributor business processes
- 3+ years of experience in SaaS consulting or ERP implementation, ideally within the medical device or life sciences manufacturing space.
- Strong working knowledge of EDI workflows and formats relevant to healthcare
- Experience with platforms like NetSuite, SAP, Oracle, or other manufacturing-focused SaaS/ERP tools
- Demonstrated ability to analyze and document complex operational processes and translate them into system requirements
- Analyze complex datasets, detect anomalies or inefficiencies, and develop data-driven solutions that align with business goals.
- Experience in business operations (e.g. order-to-cash, procure-to-pay and master data management)
- Demonstrated ability to manage multiple projects and priorities independently in a fast-paced, client-facing environment
- Strong organization and time management skills with a proactive, self-directed work style
- Ability to work autonomously while maintaining clear communication and alignment with cross-functional teams
- Excellent analytical skills with the ability to dive into data using Excel or similar tools, identify trends and patterns, and translate findings into actionable recommendations
- Ability and willingness to travel up to 20% annually
PREFERRED QUALIFICATIONS:
- Hands-on working knowledge of GHX solutions
- Knowledge of healthcare contracting processes
- Familiarity with bill-only and bill-and-replace processes commonly used in healthcare and medical manufacturing, including their impact on inventory management, purchasing, and revenue cycle operations
- Knowledge of contract prices alignment throughout the procure-to-pay cycle, including PO creation, invoice validation, and exception handling
- Understanding of integration layers and middleware (e.g., APIs, HL7, or platforms like MuleSoft, Boomi, or Cloverleaf), and how they support data exchange between SaaS solutions and external systems such as ERPs, EHRs, or supply chain platforms
The compensation for this role is: $78,000- $104,000
The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary based on various factors, such as the candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
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GHX: It’s the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
