Job description
Core Functional Architect
Passion Driven. Purpose Guided. Our People Make the Difference.
Why Neocol?
Neocol helps the world’s most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level.
About the Role
We are seeking a Functional Solution Architect to join our Salesforce Core Practice. This role is ideal for someone who excels at translating business needs into Salesforce-powered solutions without writing code. You’ll act as a trusted advisor to clients—leading with empathy, strong communication, and deep platform knowledge across Experience Cloud, Sales Cloud, and Service Cloud.
This is not a developer role. Instead, we’re looking for someone who understands the art of the possible with Salesforce’s out-of-the-box capabilities, knows how to build stakeholder trust, and can guide clients toward scalable, user-friendly solutions.
Key Responsibilities
- Act as the functional lead on Salesforce implementations, owning solution design and platform configuration strategy
- Translate business requirements into scalable Salesforce solutions using clicks, not code
- Lead client discovery sessions and workshops to uncover business needs and identify gaps
- Serve as the Experience Cloud expert, designing and configuring partner and customer-facing portals
- Guide solutioning efforts across Sales Cloud and Service Cloud, ensuring alignment with business objectives
- Partner with Business Analysts and QA teams to ensure testable user stories, acceptance criteria, and platform best practices
- Present platform capabilities to clients in a relatable, non-technical way
- Review configurations and solution design to ensure adherence to best practices
- Support pre-sales and scoping discussions when needed, especially for Experience Cloud deals
Qualifications
- 5+ years of hands-on Salesforce consulting experience
- Proven track record delivering Salesforce Experience Cloud implementations
- Strong familiarity with Sales Cloud and Service Cloud
- Comfortable configuring Salesforce using out-of-the-box tools: flows, page layouts, record types, permission sets, etc.
- Strong facilitator with excellent communication and relationship-building skills
- Experience working with business stakeholders at various levels
- Salesforce certifications preferred: Experience Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, Administrator
- Bonus: Experience in high-tech or subscription-based industries
What We Value
- Curiosity about clients’ businesses and what drives them
- Empathy and professionalism in every interaction
- A mindset of continuous improvement and team collaboration
- Confidence without ego – you know your stuff but are always open to learning
A belief in doing what’s right for the client, even if it’s not what’s easiest
Our Core Values in Action
- Collaboration: Across all key stakeholders (employees, partners, customers), it is essential that we work together, as a team, to drive value in every interaction and implementation.
- Creativity: We enjoy getting creative in the way we solution with our customers, work with our teammates, and drive value with our partners.
- Trust: It is important that Neocol operate in a fun, open, and ethical environment. Trust is key to our culture.
- Ownership: We are an environment focused on results and each individual has critical metrics that they are responsible for in order to help our customers and our organization.
- Passionate: Care about what you do, why you do it, and the impact that it has our customers, employees, and partners.
A Foundation Built on a Solid Culture
- Ladies+ League
- DE&I Committee
- Neocol Cares
- Mentorship Opportunities:
- Neocol North Star Program
- Neocol Navigate Program
Compensation is More than Salary
- Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal life
- Employer match 401(k) plan
- Medical, vision & dental benefit offerings
- Adoption Assistance Program
- Flexible PTO
- Mobile & Internet reimbursement
- Certification Bonus Program
Please note:
Neocol is an equal opportunity employer. Neocol does not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, age, national origin, ancestry, disability, arrest or conviction record, marital status, military service or any other characteristic protected by applicable local, state or federal law and reasonably accommodates applicants and employees as required by applicable law.
