Job description
About the Job
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractor. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?
As our Implementation Manager, you will be joining our remote-friendly customer experience team. As an early member of the team, your primary focus will be to help communicate the value of BuildOps to customers and be accountable for the onboarding of these customers onto the BuildOps platform. In this role, you’ll need to understand the business value of each of the components of the solution, how they integrate with third-party accounting solutions, and drive collaboration across teams to ensure successful deployments for our customers. You will also be expected to meet revenue goals by managing activation numbers, delivering regular performance reports, managing capacity and scheduling, leading process and project related initiatives, working with the customer success team to troubleshoot issues, and building trusted relationships with customers.
What You’ll Do
- Ensure all deliverables for activations are achieved on time and to the satisfaction of customers.
- Consistently review business process results to drive continued improvement in our initial engagements with customers.
- Work closely with the sales team to understand customer expectations in order to craft an amazing deployment experience that will drive customer satisfaction and loyalty.
- Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems.
- Facilitate meetings and give product demonstrations to internal and external stakeholders.
- Perform user acceptance testing on new workflow, scripts, or solutions prior to implementation.
- Develop a deep understanding of the BuildOps application and its functionality.
- Where you’ll go (and how often):
- We have customers across the US and Canada, so our top candidates will be ready, willing, and able to travel as necessary to assist with our legendary customer implementations.
- Travel targets up to 50% during busy periods. Must be able to travel to the US.
What We Look For
- At least 2-4 years experience in and around the speciality contractor or construction world and/or deploying B2B SaaS solutions
- Strong project management skills; ability to coordinate multiple projects simultaneously while maintaining a focus on deadlines and operational efficiency
- Experience with database management systems
- Strong sense of ownership and urgency, organizational and time management skills,
- Ability to multitask in high-paced and deadline-driven environment
- Excellent communication skills, with the ability to collaborate effectively with both external customers and internal business partners
- Ability to work both independently and in a strong team environment
- Excellent analytical abilities to grasp the key points from complicated details
- Insatiable passion to exceed customer expectations
- A proactive, solutions-oriented approach to problem-solving
- Extremely detail-oriented, analytical, and methodical
- Excellent English oral and written communication skills
Bonus
- You have software or tech start-up experience
- You have experience in and around the speciality contractor or construction world
- Strong knowledge of Accounting concepts and systems (i.e. Quickbooks) strongly preferred
- Familiarity with Salesforce, Slack, Guide CX, JIRA, and Confluence
- Comfortable with any type of programming language, especially JavaScript.
What We Offer
- $80,000 to $100,000 salary + bonus.
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package.
- Flexible paid time off.
- Work from Home Stipend.
- MacBook computer provided
- Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and daily lunch stipends for in-office days.
- Company events like BBQs and team-building activities, both in-person and virtual.
- Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!).
- Growth Opportunity: Be part of a company transforming an industry and accelerating at an extraordinary pace.
About BuildOps
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
