Job description
About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
What You’ll Be Doing:
We’re looking for a Credentialing Coordinator to join our Credentialing Operations team. In this role, you’ll be the first line of support for providers who have questions about their credentialing process. You’ll help them navigate next steps, resolve issues quickly, and serve as a key voice of empathy and clarity. You’ll also surface themes from inquiries that help us streamline workflows and improve the provider experience across the board.
- Acting as Credentialing Department liaison for both internal and external stakeholders by monitoring and responding to provider inquiries
- Respond to provider inquiries about credentialing within a 24-business-hour SLA
- Use internal tools and documentation, such as HubSpot and Intercom to resolve questions with accuracy and professionalism
- Partner with the Support team to help train and upskill non-credentialing teammates on common credentialing issues
- Flag recurring themes or blockers to Credentialing leadership and help identify opportunities to improve automation
- Support the credentialing specialists and manager as necessary
The salary range for this position is $55,000 - $62,000 USD.
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.
You’d be a good fit if you…
- Have 1–2 years of experience in healthcare credentialing and/or payor enrollment
- Are confident interacting with healthcare providers and comfortable guiding them
- Can manage a high volume of inbound questions with empathy and precision
- Can communicate clearly in writing and verbally and you know how to explain things simply without oversimplifying
- Are organized, detail-oriented, and able to follow process flows accurately
- Thrive in a fast-paced, remote environment and are self-motivated and reliable
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
Benefits
The chance to drive impact within the mental healthcare landscape from day one
Comprehensive health insurance plans, including dental and vision
Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours
- Flexible Time Off
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Wellness Stipend
- In-office meals and snacks
Continuous learning opportunities
Competitive salary
The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates’ qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey here.
By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.
We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact [email protected] you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please [email protected]. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.
