Customer Advisor

at Cross Border Talents
  • Remote - Malta

Remote

Customer Service

Mid-level

Job description

About the Role

We are seeking German-speaking professionals with strong communication skills and a customer-oriented mindset for a hybrid Customer Advisor position in Malta. This role involves providing email and chat support to customers, helping resolve inquiries and ensuring a high-quality customer experience.

Responsibilities

  • Provide customer support in German via email and chat

  • Ensure prompt and professional responses to customer queries

  • Maintain a high standard of customer satisfaction

  • Work on-site in Malta for two days per week, with the option to work remotely for the remaining three days

Requirements

  • Proficiency in German (written and spoken), C1 minimum

  • Good level of English

  • Strong attention to detail and a collaborative approach

  • Previous experience in customer service is a plus, but not required

Benefits

  • Competitive salary package

  • Hybrid work setup: two days on-site in Malta, three days remote

  • Relocation support including flight reimbursement and housing assistance (accommodation support provided)

  • Health and life insurance coverage

Relocation Support

  • Flight ticket reimbursement

  • Two months of accommodation assistance provided in Malta

If you’re interested in working in an international environment with a structured support system for relocation, we encourage you to apply.

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