Summary
Join Ridgeline as a Customer Experience Project Manager and lead end-to-end implementations of the Ridgeline enterprise cloud software for investment management customers. You will directly interact with internal and customer stakeholders to define and deliver an agreed-upon scope of services in a project management capacity.
Requirements
- Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or related field of study
- 5+ years of experience leading investment management software implementations in a customer-facing role
- Investment management industry knowledge of front office and back office systems, workflows and processes (ex. portfolio accounting, performance measurement, trading, reconciliation, data, compliance, reporting, etc.)
- Skilled Project Management practitioner with a proven track record; adept at coordinating functional and technical resources
- Ability to work independently, with general direction and guidance; highly organized with excellent time management skills and the ability to manage competing priorities with a hands-on approach
- Innate curiosity and proven ability to learn new software technologies quickly
- Excellent interpersonal skills with an ability to build relationships with internal and external customer stakeholders, including senior leadership
Responsibilities
- Project Planning and Design: Define project goals, plan scope, allocate resources, and set timelines
- Team Leadership: Lead and motivate the project team, assign tasks, and ensure collaboration
- Stakeholder Communication: Serve as the primary point of contact for stakeholders, ensuring clear communication and managing expectations
- Budget Management: Oversee the project budget, ensuring cost-effectiveness and financial tracking
- Quality Control: Ensure project deliverables meet quality standards and stakeholder requirements
- Risk Management: Identify potential project risks, devise mitigation strategies, and manage any issues that arise
- Project Evaluation: Assess project outcomes against objectives, analyze performance, and report on results to stakeholders
- Hands-On Task Execution: Directly engage in and complete critical project tasks as necessary to support team efforts and project success
Benefits
- 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement
- Unlimited vacation
- Educational and wellness reimbursements
- $0 cost employee insurance plans
