Customer Happiness Intern

at Reedsy
  • $13k-$26k
  • Remote - United Kingdom

Remote

Customer Service

Intern

Summary

Join our team and help authors create beautiful books by offering support to users, reviewing projects, building customer funnels, maintaining FAQs, suggesting product features, and contributing to a high NPS. As part of a remote team, you'll work collaboratively while showing initiative and taking responsibility for your tasks.

Requirements

  • Analytical mind
  • Ability to work as part of a team and show initiative and take responsibility for your tasks
  • Strong writing skills, with perfect grammar and spelling
  • Native-level English speaker

Responsibilities

  • Offering support to Reedsy users
  • Reviewing projects submitted on the platform
  • Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them
  • Maintaining and update our FAQ based on user feedback and questions
  • Suggesting product features based on user feedback
  • Contributing to maintaining a high NPS (currently at 86!)

Benefits

Work from home

Share this job:
Please let Reedsy know you found this job on Remote First Jobs 🙏

Similar Remote Jobs

Latest Jobs at Reedsy

Benefits of using Remote First Jobs

Discover Hidden Jobs

Unique jobs you won't find on other job boards.

Advanced Filters

Filter by category, benefits, seniority, and more.

Priority Job Alerts

Get timely alerts for new job openings every day.

Manage Your Job Hunt

Save jobs you like and keep a simple list of your applications.

Search remote, work from home, 100% online jobs

We help you connect with top remote-first companies.

Search jobs

Hiring remote talent? Post a job

Frequently Asked Questions

What makes Remote First Jobs different from other job boards?

Unlike other job boards that only show jobs from companies that pay to post, we actively scan over 20,000 companies to find remote positions. This means you get access to thousands more jobs, including ones from companies that don't typically post on traditional job boards. Our platform is dedicated to fully remote positions, focusing on companies that have adopted remote work as their standard practice.

How often are new jobs added?

New jobs are constantly being added as our system checks company websites every day. We process thousands of jobs daily to ensure you have access to the most up-to-date remote job listings. Our algorithms scan over 20,000 different sources daily, adding jobs to the board the moment they appear.

Can I trust the job listings on Remote First Jobs?

Yes! We verify all job listings and companies to ensure they're legitimate. Our system automatically filters out spam, junk, and fake jobs to ensure you only see real remote opportunities.

Can I suggest companies to be added to your search?

Yes! We're always looking to expand our listings and appreciate suggestions from our community. If you know of companies offering remote positions that should be included in our search, please let us know. We actively work to increase our coverage of remote job opportunities.

How do I apply for jobs?

When you find a job you're interested in, simply click the 'Apply Now' button on the job listing. This will take you directly to the company's application page. We kindly ask you to mention that you found the position through Remote First Jobs when applying, as it helps us grow and improve our service 🙏

Apply