Summary
Join our team and help authors create beautiful books by offering support to users, reviewing projects, building customer funnels, maintaining FAQs, suggesting product features, and contributing to a high NPS. As part of a remote team, you'll work collaboratively while showing initiative and taking responsibility for your tasks.
Requirements
- Analytical mind
- Ability to work as part of a team and show initiative and take responsibility for your tasks
- Strong writing skills, with perfect grammar and spelling
- Native-level English speaker
Responsibilities
- Offering support to Reedsy users
- Reviewing projects submitted on the platform
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them
- Maintaining and update our FAQ based on user feedback and questions
- Suggesting product features based on user feedback
- Contributing to maintaining a high NPS (currently at 86!)
Benefits
Work from home
