Job description
Company Description
iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you’d expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest-growing FinTech’s in Africa, we’ve built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.
Job Description
iKhokha has exciting opportunities!
We’re looking for a Customer Onboarding Administrator to join our dynamic Onboarding Team.
If you’re ready for a challenge, willing to jump in and be a team player and be able to make a difference then keep reading…
So, what will you do?
You will be responsible for sorting all inbound communication regarding onboarding of new and existing iKhokha merchants.
You will ensure that the onboarding pipeline is kept up to date with all the necessary documents that are sent from merchants, support and partners.
You will also be responsible for responding to partners with queries regarding onboarding of partner merchants
In addition to the above, you will:
- Increase merchant conversion/activation through efficient handling time across CRM platform
- Identify outstanding FICA requirements and update onboarding tickets accordingly
- Ensure all merchant communication is updated on the associated ticket
- Ensure that ticket SLA’s are met as defined with the Team Leader and Line Manager
- Engage with partners relating to their profiles / sales submitted
- Ensure attention to detail when capturing merchant information efficiently and accurately
- Submit outstanding documents from merchants to onboarding specialist.
- Escalate urgent queries that require input from senior management
- Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager
- Escalate queries that are not handled within the SLA to the departments Team Leader
Qualifications
- Minimum of a matric qualification.
Deal Breakers:
- 1 – 2 years call centre experience with exposure to CRM platforms.
- Excellent written and verbal communication skills with a specific focus on customer service. Data capturing and detail orientation with a good understanding of FICA requirements.
- FICA, Technical Support and Customer Service
Additional Information
Perks of joining the Tribe?
- Work in a high-growth company with tangible results you’re accountable for.
- Enjoy hybrid, remote, and in-office work models.
- Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
- Visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning at your fingertips.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.
