Job description
Wishpond Technologies currently has a Customer Support Representative position available, and we’re excited to tell you about it!
OVERVIEW
As a Customer Support Representative, you will provide exceptional technical support to customers for various tools via email, live chat, and phone in a timely and efficient manner. The ideal candidate will be passionate about helping our customers find answers to their questions. In collaboration with the rest of the Customer Support team and all departments, the Customer Support Representative is responsible for the success of Wishpond Technologies Ltd.
RESPONSIBILITIES
● Reply and help solve support inquiries: help requests, bug reports, technical issues, etc.
● Deal with billing inquiries: Refunds/credit assignment.
● Update the knowledge base by creating articles and videos, translating materialism, etc.
● Conduct training sessions for new customers.
● Report new feature requests and customer feedback in general to the Customer Success,
Product, and Development teams.
● Help identify risks and opportunities that must be escalated to the Customer Success and Project
Management teams.
● Other duties as assigned.
QUALIFICATIONS
● Experience in Customer Support within a SaaS company is considered an asset.
● Tech-savvy and able to quickly learn complex software applications.
● Ability to remain calm and positive in high-pressure situations while communicating with empathy
and understanding.
● Must be detail-oriented and proficient at time management.
● A degree or diploma contributing to the organization or role is considered an asset.
● Self-motivated with the ability to establish and maintain solid relationships through a client-first
mentality.
● As part of a diverse team, can work both independently and collaboratively.
● Must be technical, analytical, results-driven, and able to multitask in a fast-paced environment.
● Organized, administratively strong, and have solid writing, phone, and general communication
skills.
● Fluent in English (spoken and written). Knowledge of a second language is considered an asset.
● Experience with marketing automation, CRM, landing pages, and email marketing platforms is an
important plus.
● Willing to participate in ongoing education and training for the role.
WORK ENVIRONMENT
• It is expected that the successful candidate will provide their own workstation, computer, and headset, and have a fast and reliable internet connection. This position may be required to download and utilize company software
• The individual must be prepared to work standard business hours based on Pacific Time Zone
• Due to the nature of this role, we may verify backgrounds including conducting employment references, criminal record, and credit checks
• Once hired, the successful candidate must provide valid government-issued photo ID and proof of residential address as part of their onboarding process
GREAT REASONS TO APPLY FOR THIS ROLE
● Fully remote position allowing you to work from your home anywhere in the world.
● Exciting and dynamic environment with a great leadership team.
● Comprehensive training program and regular performance reviews to facilitate your success.
● Competitive compensation based on experience and proven abilities.
● Great referral programs with incentives and bonuses.
● Unbelievable product discounts when you use our products for your own business.
● A global workforce of multicultural and talented colleagues.
● A close-knit operation with amazing growth opportunities for your personal development.
● A high-growth SaaS technology company publicly traded on the TSX Venture Exchange.
● Corporate headquarters in beautiful Vancouver, British Columbia, Canada.
● Access to our education credits program and so much more!
ABOUT US
Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing
solutions targeted at small businesses. The cloud-based platform includes landing pages, social
promotions, website pop-ups, online forms, and lead activity tracking.
Wishpond has a dedicated team of professional project managers, designers, copywriters, and
developers who provide marketing services tailored to our clients.
Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune
500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and
qualified employees and contractors who have what it takes to scale a successful software company.
To learn more about Wishpond Technologies, please visit our website or any of our social media
platforms:
● Website: www.wishpond.com
● Facebook: Wishpond and Wishpond HR
● Instagram: @wishpondofficial
● X/Twitter: Wishpond
● Youtube: WishpondCA
● LinkedIn: Wishpond
APPLICATION PROCESS
If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter.
Wishpond Technologies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation.
We thank all applicants in advance for their interest in this position however, due to the volume of applications we receive, we cannot respond to phone, email, or agency inquiries.
INTERNAL APPLICATIONS WILL BE RECEIVED UNTIL JULY 11TH, 2025 AT 5PM PT.
