Job description
Our enterprise SaaS platform and app enables the world’s biggest sports, entertainment and media organizations to power their short-form content ecosystems, from the capture and creation to the organization and delivery of assets. We are seeking a relationship-driven individual with a growth mindset to oversee our biggest sports league relationships in the US.
As a part of the Customer Success department, the ideal person for this role will be a critical part of Greenfly’s team. With a track record of growing accounts and building long-term relationships, you will manage some key iconic customers.
Building a deep understanding of how Greenfly’s customers best utilize Greenfly to support and optimize their organizations, you’ll be pivotal in ensuring customer adoption, retention and expansion. The Customer Success team will look to you as an expert of short-form content for sports leagues.
Responsibilities
Establish and build customer relationships at all levels of Greenfly’s sports customers in the United States
Drive renewals and grow Greenfly’s business within specific customers, working across business units/organizations at our customers
Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
Create unique playbooks for customers’ advocates with attention to detail
Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
Own both customer-facing and internal execution and communication
Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
Work proactively to eliminate any risk for churn
Deliver reports to showcase value, opportunities for improvement and growth, and overall trends
Build out best practices and processes for sports leagues
A proactive approach to building customer relationships and navigating complex sports organizations
Proven results in meeting customer retention and expansion goals
Excellent verbal and written presentation skills when communicating to a range of stakeholders, including executives
6+ years of account management, customer success or B2B SaaS experience
Experience working at or directly with enterprise sports organization; media a plus
Clear understanding of the social media and sports landscape and current trends
Proven ability to succeed in a fast-paced, startup environment
Problem solver with strong project management skills
Ability to ramp quickly
Experience with Salesforce.com or a customer management tool such as Catalyst
Experience working in a startup environment
Travel up to 25% of the time required
Total Cash Compensation Range: $105,000 - $175,000, depending on experience
Stock options
Great benefits package
This position is fully remote, with preference given to candidates in the Eastern or Central Time Zone
You’ll visit our Santa Monica, California HQ office occasionally
Greenfly is an equal opportunity employer and we have a culture of diversity and inclusion
At Greenfly, we celebrate different opinions and points of view and we believe that our diversity drives innovation. Together, we are building an inclusive culture that encourages, supports and appreciates the diverse voices of our employees. We want every one of our employees to feel valued, appreciated, and free to be who they are at work. Our hiring and management programs are designed to foster inclusiveness. Diversity fuels our innovation and helps us to continue to create deeper connections with the customers we serve.
