Job description
Greenfly is seeking an outstanding Customer Success Specialist to support our company’s growth. Our enterprise SaaS platform enables the world’s biggest sports and media organizations to leverage Greenfly’s short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners.
The ideal candidate for this position is organized, an excellent communicator and a strong multitasker. You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment. In this role, your priorities will be to support lead CSMs on our strategic and key accounts, triage customer inquiries and fulfill customer-related tasks.
Job Responsibilities
Support customer success leads on highest valued customers
Quickly and thoroughly resolve strategic customer tasks
Technically set up and maintain strategic customers’ platform experiences
Work cross functionally with tech and product teams to facilitate best in class experience for strategic customers
Triage customer questions or issues to ensure speedy communication and resolution
Establish internal best practices to support scalability of efforts
Excellent multitasker
Strong project management skills
Exceptional written and verbal communication skills
Problem solver
Organized and methodical approach to accomplishing tasks
Proven ability to succeed in a fast-paced, startup environment
Ability to ramp quickly
A proactive, intentional approach to working with customers
Experience working in a startup environment
1+ years of customer support or related roles in B2B Saas
Proficient in G-Suite, CRM tools (Salesforce/ Totango/ Hubspot), Zendesk, Atlassian (Jira/ Confluence), Canva, and similar marketing technology or Saas platforms
Flexible hours to provide customer coverage
Hourly Rate: $18-22/ hour
Stock options
Great benefits package
This full-time position is fully remote in the New York and Los Angeles metro area
You may visit our Santa Monica, California HQ and/or New York sales office occasionally
Must be legally eligible to work in the USA
Greenfly is an equal opportunity employer; we celebrate different opinions and points of view and we believe that diversity drives innovation
