Customer Service Associate

Job description

ABOUT OLIPOP

At OLIPOP, we’re on a mission to positively impact consumer health at scale. And we’re doing it through something simple: soda. But not just any soda, a new kind of soda: one that’s delicious, refreshing, and actually good for you.

This mission is deeply personal for our CEO, Co-Founder, and Formulator, Ben Goodwin. Like many of us, Ben grew up consuming the Standard American Diet: lots of soda and processed foods that prioritized convenience over nutrition. But at 14, he took his health into his own hands. After making significant changes to his nutrition and exercise, he lost 50 pounds and saw a transformation in his energy, mood, and emotional clarity.

Those changes sparked a deep curiosity about the connection between nutrition and health. Ben became a relentless student of the gut microbiome and the ways it supports overall wellness. The more he discovered, the more passionate he became about finding credible, science-backed ways to make consumer health accessible to everyone.

The mission was clear. The vehicle? Less so. After exploring the possibilities, Ben landed on an unexpected yet familiar choice: soda. It was something he loved as a kid, and he knew millions shared that same nostalgia. But this wouldn’t be just any soda. With most Americans falling short on daily fiber, Ben set out to create a version with more fiber and less sugar, one that was perfectly balanced. The result? A deliciously refreshing soda with 6 to 9 grams of fiber and 2 to 5 grams of sugar, delivering science-backed benefits without sacrificing the classic taste people crave.

In 2018, the first OLIPOP cans hit the shelves, bringing Ben’s vision to life with a functional soda that anyone could enjoy. And by reimagining soda, we’re also reshaping culture. That means creating products that support health for all and building a business grounded in humanistic values: empathy, integrity, and a belief in better for everyone. From the ingredients we source to the culture we foster, we’re committed to proving that business (and beverage!) can be a force for good, and that soda has the power to bring people together.

So join us, and let’s write a new American soda story together. One we can all feel good about. One OLIPOP at a time.

THE ROLE

OLIPOP is looking for a detail oriented, eager, and highly motivated individual to join the team as our Customer Service Associate. This is a great opportunity to have a front row seat at a fast paced and growing functional beverage brand. In this role, you will provide administrative and logistical support, overseeing daily customer needs, while helping to ensure smooth day-to-day operations and contributing to longer-term business objectives to support our Supply Chain goals.

RESPONSIBILITIES:

• Supports the Customer Service Manager with day to day logistics planning and customer service tasks such as responding to customer and carrier inquiries, requesting lot exceptions and allocations, processing and routing customer orders, etc.
• Manage inbound customer orders which includes processing orders within NetSuite and ensuring orders are tendered in TMX with our carrier base and that customer needs are being met.
• Oversee the daily influx of bill of ladings to ensure accurate internal order entry and warehouse output.
• Act as a liaison between customers and internal departments to ensure clear communication, timely resolution of issues, and a positive customer experience.
• Provide support in early stages of onboarding new customers by ensuring the supply chain team is aligned on all customer requirements and are able to execute prior to attaining first order.
• Monitor inventory levels closely and manage potential inventory shortages, including proactive communication with customers when adjustments are required.
• Provide support in building SOPs as we continue to grow out our team and daily operations.

REQUIREMENTS:

• 1-2 years of previous logistics experience; at either a 3PL or CPG experience is a plus.
• Proven experience in a highly collaborative and fast-paced business environment.
• Dynamic problem solver who is comfortable wearing multiple hats and addressing issues on the fly.
• Transparent, open communicator who is also a great listener and can read between the lines.
• Deadline oriented with the ability to develop timelines, organize assignments, set priorities, and carry out plans.
• Strong attention to detail, hard work ethic, ability to work well with others and highly organized.
• Ability to be a collaborative team member in a dynamic growth environment.
• Proficiency with Microsoft 365 (Excel, Word, PowerPoint), with the ability to create, organize, and collaborate on documents, spreadsheets, and presentations in a fast-paced, team-oriented environment.
• ERP software experience is preferred.
• Experience with team collaboration tools such as Slack, Asana and Zoom preferred.
• Estimated 15% travel for the role, including overnight.

REPORTS TO:

Customer Service Manager

COMPENSATION:

$68,000-$78,000 base salary plus bonus

HOW WE WORK

We may be fully remote, but we’re anything but disconnected. OLIPOP has grown from a few passionate people around a table to a nationwide team, and we’ve done it without losing our collaborative spirit or sense of purpose.

Connection here is intentional. From cross-functional projects and IRL offsites to thoughtful Slack threads and spontaneous gifs, we make the effort to stay close, even across time zones. Sure, we move quickly, but we lead with trust, transparency, and a shared commitment to doing work that matters.

We value thoughtful debate. We give feedback with care and receive it with curiosity, knowing that real growth, both personal and collective, comes from listening as much as leading. Because at OLIPOP, it’s not just about getting things done. It’s about growing together, staying true to what matters, and building something with lasting impact.

WHAT WE VALUE

At OLIPOP, our values aren’t just posters on a wall. They shape how we show up: for each other, for our customers, and for the mission we’re chasing together.

• Mission Connectivity: Everything we do ladders up to our shared goal: supporting human health. Whether launching a new flavor or conducting clinical research, the mission stays front and center.
• Indomitable Spirit: When things get messy, we get inventive. We stay curious, adapt quickly, and find the path forward, most likely with a dedicated Slack thread and a beautifully overbuilt deck.
• Lead at Every Level: Leadership isn’t about titles, it’s about ownership. We speak up, follow through, and lift each other up. If you’ve got ideas and initiative, you’ve got influence.
• Courageous Humility: We’re confident in what we bring and curious about what we don’t know (yet). We give feedback with care, take it with grace, and know that real growth takes both.

WHAT WE’RE LOOKING FOR

Success at OLIPOP doesn’t come from checking boxes; it comes from living our values, staying curious, and finding energy in both the pace and the purpose. We’re building something big, and we’re looking for people who:

• Think big, move fast, and take thoughtful risks
• Thrive in a high-performance, feedback-rich environment
• Value real human connection and honest collaboration
• Are fired up by building something new, and making it better every day

Startup life at OLIPOP is equally fun and fast-paced. If you’re energized by a dynamic environment, eager to grow, and excited to help shape something meaningful from the inside out, OLIPOP is a one-of-a-kind ride.

We are committed to providing reasonable accommodations to qualified individuals with disabilities or other needs during the application process and employment. To request an accommodation, please contact The People Team at [email protected].

We are proud to be an Equal Opportunity Employer.  OLIPOP will consider all qualified applicants without regard to race, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other characteristics protected by law.

Submission of Application Materials

Applicants are required to submit only the materials specifically requested as part of the application process. Please do not include any unsolicited materials, as they will not be reviewed or considered.

Unsolicited materials may include, but are not limited to:

• Marketing or promotional concepts
• Business ideas or strategies
• Photographs, videos, or other media
• Presentations, designs, or other creative content

By submitting any materials beyond those explicitly requested, you agree that:

1. You are voluntarily providing such materials;
2. You irrevocably assign all rights, title, and interest in and to those materials to Olipop Inc.; and
3. Olipop Inc. may use, reproduce, modify, distribute, or otherwise exploit such materials for any purpose anywhere in the world, without restriction or compensation.