Job description
Company Description
Sutherland Bulgaria is looking for motivated Polish-speaking Customer Service Professionals to join our dynamic, multicultural team for our Spotify client. If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, connect with global industry leaders, and gain valuable experience — this is the right place for you.
You’ll have the chance to meet amazing colleagues from all over the world, improve your interpersonal skills, and grow in a people-first workplace.
Job Description
🎧 Ready to rock the customer service world? Here’s your backstage pass to becoming a Spotify Support Superstar:
Drop beats of wisdom via chat to our awesome users
Become the go-to guru for “How to” and FAQ questions, turning confusion into crystal-clear melodies
Unscramble account and payment puzzles like a pro DJ, keeping our users’ playlists pumping
Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone
All support is non-voice – no phone calls, only chat.
Qualifications
🎤 Ready to join our chart-topping support team? Here’s what you need to hit all the right notes:
Polish language skills (C1 level) – fluent and clear in writing
Based in Bulgaria (or ready to relocate)
English proficiency (B2 or above) to collaborate in a global team
A valid EU work permit
Flexibility to groove on different shifts, including weekends (because music never sleeps!)
Previous customer service experience is a plus
A communication style smoother than a jazz saxophone solo
A positive attitude that could cheer up even the grumpiest metalhead
The ability to explain things simply and clearly – like a catchy hook
A rockstar “can-do” mindset
Additional Information
🎁 This gig comes with perks:
Long-term job security with a permanent contract
Additional health insurance and life insurance
21 days of paid annual leave
Food vouchers
Clear career path within the company
Work from home after initial training in our modern Sofia office
Competitive salary
World-class on-the-job training
🎉 More awesome extras:
Fully digital employee services via eSignature
Employee assistance program (incl. 24⁄7 psychological support)
Discounts portal with 20+ exclusive offers
Employee referral and rewards program
Multisport card partially covered by the company
Access to certification training and learning portals
Regular team events, wellness initiatives & CSR activities
Gifts for birth or adoption
Global company know-how in a supportive, inclusive team
If you’ve got the language, the attitude, and the passion — we can’t wait to hear your rhythm. Apply now and join the Spotify customer experience tour!
