Summary
The job is for a phone handling role at a US-based law firm, where the employee will build relationships with clients through phone calls and other means. They should have good communication skills, be tech-savvy, and have 2+ years of customer support experience. The ideal candidate is also hardworking, flexible, and able to handle difficult customers.
Requirements
- College-educated (Bachelor or Associate degree)
- Fluent in Spanish and American English, written and oral
- 2+ years of experience working in a customer support role
Responsibilities
- Handle incoming and outgoing phone calls for a law firm
- Contact existing clients to ask about service and get good responses from attorneys and case managers
- Ask clients to leave Google reviews
- Maintain relationships with clients as part of the firm's marketing efforts (e.g., sending birthday cards, flowers)
Preferred Qualifications
- Experience working in international teams
- Knowledge of email automation processes and software
- Experience working with Western customers
- Advanced MS Office knowledge: Word, Excel, PowerPoint
- Experience with customer surveys and collecting feedback
- Understanding of American customers & their expectations
Benefits
Working 50 hours per week during American business hours and get paid weekly
