Job description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Sutherland is looking to add a talented Sr. Team Manager to one of our growing Commercial Insurance Sales programs! If you have experience leading a sales team in the insurance industry, we want to hear from you!
As a Sr. Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: - Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations - Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line - Identify the training needs that will equip the staff with fundamental skills and knowledge - Have a thorough understanding of the various system tools and operational procedures utilized within the program - Collaborate with stakeholders on a regular basis for changes on promotions and updates - Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Qualifications
- Minimum of 2 years of experience in insurance sales operations management, with a proven track record of driving performance improvements
- Must have an active P&C Insurance License
- Commercial Insurance Sales experience highly preferred
- Demonstrated experience in managing a team size of 20-30 minimum (in an insurance sales environment)
- Strong analytical skills with the ability to interpret complex data and derive actionable insights
- Proficiency in sales operations software, CRM systems, and data analysis tools
- Excellent leadership and mentoring skills, with experience in coaching supervisors and team leads
- Proven expertise in developing and implementing performance management systems and incentive models
- Experience in client-facing operations and maintaining strong customer relationships
- Strong strategic planning and forecasting abilities
- Exceptional communication and presentation skills, with the ability to influence at all levels of the organization
- Experience in process transformation and continuous improvement methodologies
- In-depth understanding of sales KPIs, productivity metrics, and people analytics
- Ability to thrive in a fast-paced, goal-oriented environment while managing multiple priorities
- Strong problem-solving skills and a data-driven approach to decision-making
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
