Summary
CloudHire is seeking a passionate Customer Service Representative to join their remote team, providing support to clients and collaborating with internal teams to improve client experience on their platform. The company offers flexible work-life balance and opportunities for professional development.
Requirements
- Prior experience in a customer service or support role, ideally within a remote capacity
- Excellent written and verbal communication skills in English, with the ability to adapt communication style to suit diverse audiences and cultures
- Proven ability to manage multiple tasks and priorities in a demanding, fast-paced environment
- Strong problem-solving and critical thinking abilities, with a solutions-oriented mindset
- Comfortable using customer support software and tools, including ticketing systems, live chat, and email communications tools
- Passion for delivering exceptional customer service experiences that build loyalty and satisfaction
- Availability to work flexible hours to accommodate clients in different time zones
Responsibilities
- Manage incoming customer requests, troubleshoot technical issues, and guide clients through the use of our platform
- Identify and escalate unresolved issues to appropriate internal teams for resolution, ensuring accurate documentation of customer inquiries and their resolutions
- Communicate with clients throughout the customer journey, from onboarding through to continued platform use, to improve retention and customer satisfaction
- Develop and maintain positive relationships with our clients, promoting brand loyalty and advocacy
- Collaborate with various internal teams to improve client experience on the platform
- Create and maintain client-facing documentation and educational resources, ensuring all materials are up-to-date and relevant
- Contribute to process improvement and quality assurance initiatives in the customer support function
Benefits
- Flexible work-life balance
- Opportunities for professional development, including tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more
