About Netfor, Inc.
We provide business process outsourcing (BPO) services that use AI for multi-location businesses across North America. Jeff Medley founded Netfor, Inc. in 1995, and our headquarters are in Indianapolis, Indiana.
Our services include AI-powered customer support, 24⁄7 call center support, IT help desk services, nationwide field services (covering 97% of the U.S.), and fulfillment solutions. We use a platform that combines AI with U.S.-based agents and Intelligent Virtual Assistants to improve call center operations.
We help organizations automate processes, scale support without adding staff, reduce costs and wait times, and resolve customer issues quickly. We aim to manage call spikes and protect revenue, reporting a 92% First Call Resolution rate and a 95% First Run Rate.
Mission & Values
Our mission is to simplify complex business processes so organizations can focus on their core work. We relentlessly pursue solutions to complex problems with a people-first approach to BPO.
Our core values are:
- Be a Problem Solver
- Ask the Difficult Questions
- Act Transparently
- Make Everyday Better
- Delight the Customer
- Bring the Fun
Team & Culture
Netfor is a remote-first company where employees can work from anywhere. We value work-life balance, productivity, and results. We support a Bring Your Own Computer (BYOC) model for remote work, with minimum technical specifications for Windows desktops or laptops, internet speed, and required peripherals like a USB headset.
Employees describe the culture as informed, supportive, and collaborative. We focus on solving problems, transparency, and continuous improvement.
Our hiring process involves finding a good fit, applying, completing an assessment, followed by a phone interview, a virtual interview, and finally, a job offer.
Benefits & Perks
We offer employees several benefits, including up to 76.96 hours of Paid Time Off per year in the first year. We also provide a 401(k) plan, and health, dental, and vision insurance.
Frequently Asked Questions
Netfor provides AI-powered customer support, IT services, 24⁄7 call center support, IT help desk services, nationwide field services, and fulfillment solutions. These services leverage an intelligent platform that combines AI with U.S.-based agents and includes Intelligent Virtual Assistant services.
Netfor offers benefits including generous Paid Time Off (up to 76.96 hours per year in the first year), a 401(k) plan, and health, dental, and vision insurance.
Netfor operates as a remote-first environment, emphasizing work-life balance, productivity, and results. The culture values problem-solving, transparency, continuous improvement, customer delight, and fostering a fun work atmosphere. Employees describe the culture as informed, supportive, collaborative, and family-like.
Netfor follows a Bring Your Own Computer (BYOC) model. Remote employees need a Windows 10 desktop or laptop with a minimum of 8GB RAM, an I5 9500 or Ryzen 3 3100 processor or higher, and a 256GB SSD with at least 100 GB free space. MacOS, tablets, Chromebooks, and Android systems are not compatible. Internet requirements include a minimum download speed of 5.0 MB, upload speed of 3.0 MB, and stable service with latency under 100ms. Other requirements include a USB headset with a microphone, a functioning keyboard and mouse, a Google Voice Account, and a cellular device.
Netfor, Inc. was founded in 1983.
Netfor, Inc. is active in the Customer Experience Management, Call Center, It Help Desk Support, Field Services, Customer Service, Technical Support, It Fulfillment Services, Omnichannel Support, After-hours Support, Ai-enabled Customer Support, Ai Customer Service, and Nationwide It Installation Service markets.
Netfor, Inc. has 51-200 employees.
Netfor, Inc. hires globally with a remote-first approach, allowing employees to work from anywhere.
Netfor, Inc. is not actively hiring at the moment. Check back later for new opportunities.
Yes, Netfor, Inc. is a remote-first company.
Netfor, Inc.'s website is www.netfor.com .
You can find Netfor, Inc. on X (Twitter) and LinkedIn .
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