Job description
This is a great career opportunity for someone who is looking to join an established international company with a vibrant, friendly, and supportive working environment.
Company Profile:
Our client is a multifaceted enterprise specializing in branding solutions, uniforms and costumes, custom manufacturing, and fulfilment and third-party logistics (3PL) services. With over 30 years of experience, our client is dedicated to delivering tailored solutions that meet the unique needs of its clients.
This role is an exciting opportunity to shape and implement marketing strategies from the ground up.
Branding Solutions: Our client offers customization of existing products to align with clients’ brand colors and logos, ensuring that businesses find precisely what they need in the required quantities.
Uniforms and Costumes: Leveraging decades of experience in the apparel industry, our client guides clients through the process of designing professional uniforms and creative costumes, catering to diverse industry requirements.
Custom Manufacturing: From design concept to delivery, our client manages every aspect of custom manufacturing. They specialize in creating unique, tailor-made promotional products, simplifying the process for clients seeking innovative solutions.
Fulfillment & 3PL Services: Our client provides warehousing and fulfillment services for promotional products, offering storage solutions and the capability to ship products globally. Clients have access to a real-time inventory system to monitor stock levels and ordering trends.
Overall purpose and responsibilities of the role:
The Customer Service Representative ensures a smooth client experience by managing orders from intake to invoicing with accuracy and efficiency. Supporting the company’s mission to deliver quality branded solutions, CSR works closely with internal teams and clients to maintain operational excellence and clear communication. You’ll be hands-on with systems, detail-focused, and proactive in a fast-paced, collaborative environment.
Duties and Responsibilities:
Order Management
- Review incoming orders for accuracy, margin requirements, and artwork readiness
- Coordinate timelines with vendors and ensure orders are aligned with client expectations
- Track orders through production and delivery, updating the WIP dashboard daily
Client Communication
- Respond to client questions, requests, and updates in a clear, concise, and timely manner
- Escalate challenges proactively, offering solutions and ensuring follow-through
- Maintain consistent updates with both internal stakeholders and external vendors
- Communicate with vendors to request and deliver quotes from factories to clients
- Proactively follow up with vendors and clients to keep all parties informed throughout the order process
Invoicing & Follow-Through
- Ensure timely and accurate invoicing of completed jobs
- Handle simple bookkeeping and billing reconciliation tasks
- Monitor job status to prevent missed billing or delivery issues
System & Workflow Excellence
- Maintain up-to-date order status in CRM and WIP tools
- Flag inefficiencies or risks and participate in workflow improvement efforts
- Adhere to team best practices for naming, notes, and internal communication
Quote & Pricing Coordination
Request and evaluate quotes from international vendors (e.g., China, Vietnam, Cambodia).
Identify and recommend the best pricing options to the sales team based on availability and cost.
2+ years’ experience in virtual assistant, customer service, project coordination, or order fulfillment
Highly organized with strong attention to detail
Tenacious — you follow through until a job is complete
Able to perform simple bookkeeping tasks accurately and independently
Forward-thinking — you anticipate issues and propose solutions
Excellent written and verbal communication skills
Familiarity with CRM systems and vendor coordination preferred
Ability to thrive in a fast-paced, team-driven environment
Proactive in communication, especially when facing potential delays or escalations.
Motivated by team growth, sales impact, and overall business performance.
WHAT SUCCESS LOOKS LIKE
- Deliver accurate and complete job communication
- Meet on-time invoicing and delivery timelines
- Maintain a high rate of project accuracy
- Keep your WIP dashboard current
- Support team performance with strong communication and follow-through
Job type: Permanent
Emp type: Monday to Friday, During training and probationary: 8:00 AM – 5:00 PM CDT (9pm to 6am Philippine Time); After probationary: 3:00 AM – 12:00 PM CDT (4pm to 1am Philippine Time)
Location: Remote/WFH
Industry: Multifaceted enterprise specializing in branding solutions, uniforms and costumes, custom manufacturing, and fulfilment and third-party logistics (3PL) services
Expertise: Virtual Assistant, Customer Service, Project Coordination, and/or Order Fulfillment
