Job description
Customer Success Associate
Location: Remote (up to 25% travel required)
Reporting to: Director of Strategic Partnerships & Customer Success
Type: Full-Time | Early-Career
Salvo Health is seeking a sharp, customer-centric Customer Success Associate to join our growing team. This role is ideal for someone in their early career (1–3 years of experience) who is hungry to learn, ready to build, and excited to join a mission-driven health tech startup. You’ll work directly with our partners—some of the most forward-thinking GI practices in the country—to ensure successful onboarding, engagement, and growth with Salvo Health’s programs.You’ll report to the Director of Strategic Partnerships & Customer Success and collaborate cross-functionally with Clinical Operations, Product, Revenue Cycle Management (RCM), and Growth teams. This is a hands-on, high-impact role where you’ll help shape systems and experiences that directly affect patient care and partner success.
$60,000 - $80,000 a year
What You Will Do
Customer Onboarding & Implementation:
Guide new practice partners through onboarding and implementation, ensuring a smooth go-live experienceSupport the creation and iteration of scalable launch playbooks and implementation checklistsDrive onboarding handoffs across BD, Ops, Product, Clinical and other internal teams to ensure alignment
Relationship Management & Expansion:
Serve as the primary day-to-day point of contact for assigned clinical and operational partners
Support the expansion of Salvo’s two largest clients by coordinating across work streams and surfacing key partner needs
Maintain detailed customer maps including location data, clinical champions, sentiment tracking, and decision-maker influence
Engagement, Insights & Adoption:
Track usage patterns, adoption blockers, and partner sentiment to proactively address risks and opportunities
Develop and maintain customer scorecards focused on performance, referrals, billing health, and retention
Assist in building logic for partner-specific EHR workflows, billing documentation, and operational alignment
Process Improvement & Documentation:
Create, expand and maintain client-specific SOPs, tailored to partner workflows, escalation pathways, and team structures
Build and refine enablement materials such as provider job aides, care pathway flows, and billing education guides
Identify gaps in patient support, billing and reconciliation, internal tracking, developing and implementing cross-functional improvements
Cross-Functional Collaboration:
Partner with Product, RCM, and Marketing to ensure seamless delivery of the Salvo experience
Contribute to marketing enablement toolkits and documentation used by partner-facing teams
Work cross-functionally to execute strategic initiatives tied to financial clarity, patient eligibility, referral data, and more
Requirements
Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field
1–3 years in a client-facing role (Customer Success, Account Management, Consulting, or Ops)
Excellent communication, interpersonal, and presentation skills
Strong problem-solving ability with a systems framework mindset
Organized, proactive, and able to manage competing priorities
Creator looking to develop solutions from 0-1
Experience using CRM or support tools (e.g., HubSpot, Salesforce, or Zoho)
Comfortable with ambiguity, fast-paced environments, and cross-functional collaboration
Willingness to travel up to 25% to visit client sites across the U.S.
A genuine passion for helping customers achieve their goals
Benefits
Competitive base salary + performance bonus and equity opportunity
Hands-on learning and growth within a high-impact health tech startup
Work alongside talented, kind, and curious people in a culture that prizes innovation, empathy, and relentless problem-solving
Be part of shaping the future of hybrid healthcare—combining the best of brick-and-mortar with the power of digital medicine
A mission-driven culture focused on transforming chronic care and improving patient lives
